Registered as a corporation, why a SIN number still mandatory when setting payment method?

I added a property on Booking.com. I was registered as a company and running by myself. Why my SIN number is mandatory to setup the payment method? AirBnB never ask this.

Furthermore, after a few time searched, even a customer support phone number or any other contact information was not found. I have to come here to post the question and hopefully can get help. 

I will not share my SIN to anyone so maybe the best solution for me is to delete my property from Booking.com.

BrookAve 3 years ago



Welcome to the partner community forum, by partners for partners.


As this is not directly monitored by the support team if you cant find an answer here you really should just phone first the relevant team and if issue doing that try the message method. See below for contact info.


I would not try to compare to any other OTA. Every company has their own Policies, whether we agree with them or not we still have to abide by them, and it is there for a reason.


Since I cant see a property linked on your profile (see guide link How-To) I cant know where you are based. It sounds like a company Reg Number or a Social Insurance Number .

It is a very common requirement.


By completing your partner profile with your 'URL for 'View My Property' , it lets us fellow partners better understand potential issues, setup and can then advise more informed.








Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :



How To Contact Booking.com:


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.