reservation: canceled or not?

If a reservation shows as canceled in the Status, but the guest sees the reservation as successful, no cancellation, and my calendar shows unavailable, is the reservation canceled or not?

BrookAve 1 year ago




hmm, as long as it shows status canceled in your extranet , then its cancelled. regardless ofwhat guest thinks.


but what was the scenario and how was it cancelled ? who cancelled?





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