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the same person booked apartment after no-show

A guest booked my apartment yesterday. He called me and my husband several times asking about a wrong address, but hasn't come eventually. I've marked him as no-show. Today he has booked the same apartment under a different name with the same phone number. It is quite suspicious. I don't want him to check in. I can't send him a cancellation request. What should I do?

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Leandri Klopper 4 years ago

Hi there,

I see it's 2 days after you posted.

What ended up happening?

I would have let the booking stand and just mark as a no show again, but that's considering we have big strong security men with tazers at the properties. So sketchy people are never really keen on trying anything sketchy at the properties.

Hope to hear from you!