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Simon

Hi,
I have closed all my room in booking.com for  the month of december, and i received 3 unwanted booking.
i need to ask the customer to remove and cancel his booking, but it s  anoying for me and my guest.
what went wrong ?
my password are new and strong


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Leandri Klopper 4 years ago

Hey Simon.

Can it be that some of your other guests cancelled? Because then the availability goes live again. 

 

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M Patriciaguesthouse 4 years ago

Hi
Thank you that is correct, since, it was the same room, for the same dates !!
Thanks a lot
Simon from South India

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Leandri Klopper 4 years ago

Ah okay dokes. 

I have also sent a few messages to Booking.com about availability going live if a guest cancels. I think there should be an option for us whether or not we want the calendar to go open again. Because many people have experienced the same!

Keep well.