Smart Flex - The Latest Crazy Idea from Booking.com
So .... Smart Flex is all about giving guests the option to cancel, free of charge, when we use Non-Refundable settings. If the guest cancels, Booking.com either find a replacement or pay us anyway. Great? Not really.
We want guests to book and come on holiday. We don't want them to book and cancel. We don't want our calendars blocked with a "maybe". Therefore we use Non-Refundable settings. Simple. Works fine. The "maybes" don't book, don't block our calendars, we know what days guests are arriving and leaving.
Except ..... Booking.com have now added Smart Flex. This gives (some) guests the ability to cancel. We still get paid. No loss to us there, but no benefit to us either. However, we lose the ability to edit bookings, change dates, extend stays etc. And losing those abilities is bad. It's a pain in the backside.
So .... Smart Flex brings no benefits to us, it just means that managing guests through Booking.com is more hassle.
Why? Why do Booking.com come out with these crazy ideas?