m
1

SMS notifications

Hello!

Why I dont get SMS notifications to my mobile? My extranet notification is made properly, but I still dont get SMS notifications to my mobile.

Best regards

Merje Schultz


Profile picture for the user s
9
Sharonpowney 3 years ago

Do you have Pulse installed on your phone?  It's the app to look at all your bookings and make updates, etc, on your phone.  Really good to have installed and gives you all the notifications.

m
1
Merje Schultz 3 years ago

I'm talking about SMS messages, which Booking.com has promised to send me after every reservation. The problem is, that they don't send them.

Profile picture for the user s
9
Sharonpowney 3 years ago

Message the booking.com help team using Inbox icon on Extranet.  They will be able to check your setup.

m
1
Merje Schultz 3 years ago

I have sent them many messages through Extranet-Inbox-Booking.com messages. They are not able to do anything. The common answer is, that this is not a "Partner support", but a "guest support". To reach the "partner support", they ask to call them. If I call, then we speak every time ca 20 minutes and they are very surprised every time. All other SMSs are coming through (e.g. verification SMS). I ask how to write them an email, then they can't say, to which adress to send it. Sometimes I get an answer in my local language and they ask to contact with the local office in Estonia. But where this office is situated is unknown. There is no information about it and Booking.com has given no contact either. There is only a local phone number, but despite of it, it is the international service line.

Profile picture for the user s
9
Sharonpowney 3 years ago

Sounds frustrating.  Sorry I can't help more.  If you have a smart phone or iphone I would suggest you install Pulse their app.  Which will notify you

h
1
Hotel Casamara 2 years ago

 In your Extranet

Go to Account

Notification settings

Text message notification

Activate.

i have done it successfully!

a
1
ARTUR KOLUCH 1 year ago

Where is "Text message notification" there? There is "SMS notifications" but they mean by it: "In addition to email confirmations, do you want to receive autodialed SMS messages for last-minute reservations by Booking.com?" It's not just "Text message notification".

b
1
Bogdan Florea 7 months ago

Thank you very much! This message is the most useful!

n
1
Nikola Jankovic 1 year ago

Hm, there isn't this option available. There is only possibility to turn on for last minute reservations. 

a
1
Abdullah Shahid 8 months ago

Hello!

I apologize for any inconvenience you're experiencing with SMS notifications on your mobile. There could be several reasons why you're not receiving SMS notifications despite the extranet notifications being set up correctly. Let's troubleshoot the issue together:

  1. Mobile Network Coverage: Ensure that your mobile device has proper network coverage. Sometimes, if you're in an area with weak or no signal, SMS messages may not come through.
  2. SMS Plan: Check with your mobile service provider to make sure your SMS plan is active and that you haven't exceeded any limits or restrictions on receiving messages.
  3. Do Not Disturb Mode: Check if your phone is in "Do Not Disturb" mode, as this setting can prevent notifications from coming through. If enabled, consider turning it off or configuring exceptions for certain contacts.
  4. Blocked Numbers: Verify that the sender's number or the shortcode used for SMS notifications is not blocked on your phone.
  5. Message Center Number: Ensure that the Message Center Number in your mobile device's settings is correct. If it's incorrect, your SMS messages won't be delivered.
  6. SIM Card Issues: Try inserting your SIM card into another phone to see if the issue persists. If it works on another phone, there might be a problem with your device.
  7. Phone Memory: Check if your phone's memory is full. If it is, clear some space to allow new messages to come in.
  8. SMS Application: If you're using a third-party SMS application, ensure that it's not causing the issue. You can try using the default messaging app for testing.
  9. Contact Your Carrier: If the problem persists, get in touch with your mobile carrier's customer support to see if there are any known issues with SMS delivery.

Remember, unlimited SMS bombing or any unethical activities are not recommended. It's essential to respect others' privacy and not engage in any harmful behavior.

If you continue to have trouble with SMS notifications after trying these steps, please let me know, and I'll do my best to assist further.