Staff review score

We have a self catering cottage and sometimes meet the guests if we are around when they arrive but due to covid19 we don't meet anyone at the moment. I have always wondered why booking.com have a staff section in the review score for places like us that have no staff we are not a hotel and often have no personal contact with guests. Our guests that just left gave us a positive review but marked us zero for staff presumably because they didnt see us at all during their stay but this zero mark unfairly effects our overall review score. Surely this should be changed to a fairer system that reflects the fact many self catering establishments have no staff or may work remotely from their guests.


BrookAve 3 years ago


Fair Point, but the best option is to message them to change it after explaining how it shouldnt be 0


Reminder you cannot post actions requests or any action request on here.



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox

Kevin Lowry 1 year ago

I am In exactly the same situation. It should NOT be up to the host to contact the tenant to ask them to mark you on something that is not relevant to your property. Booking.com need to take this seriously if the review system is to be fit for purpose and have the staff review score removed for properties which are not hotels where there is little or no interaction with guests. Hosts In properties such as mine are not “staff”, this needs to be sorted.