Staff review score

We have a self catering cottage and sometimes meet the guests if we are around when they arrive but due to covid19 we don't meet anyone at the moment. I have always wondered why booking.com have a staff section in the review score for places like us that have no staff we are not a hotel and often have no personal contact with guests. Our guests that just left gave us a positive review but marked us zero for staff presumably because they didnt see us at all during their stay but this zero mark unfairly effects our overall review score. Surely this should be changed to a fairer system that reflects the fact many self catering establishments have no staff or may work remotely from their guests.

BrookAve 2 years ago

Fair Point, but the best option is to message them to change it after explaining how it shouldnt be 0

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