Unfair reviews from misbehaving guests
Hi fellow partners.
Does anyone else have the occasional frustration when a guest who bucks every rule, disrespects fellow guests and basically leaves their accommodation in a disgusting state, then go on to give you a shocking review because you may have tried to charge a cleaning fee or let them know facilities are for paying guests only after they have invited extended family and friends in to use the facilities.
I find it totally unfair as the paying customer to booking.com that we as the hotel owners do not have any rights when it comes to having these reviews removed.
Thankfully they are very few and far between, but they are still bothersome and I believe it may deter others from booking when read.
It also can affect our score.