Very complicated to contact booking.com-complain-


I am facing a problem to get in contact with booking.com. Till I came to this window to send a mail or a msg of mine; I am sitting since 30 min on my computer, it should be easier as customer or partner whatsoever.

Booking.com is sending me always mails about my "Mehmet's Property" updates, thanks for it, but all with no reply, no reply, no reply; why? Why I can not write booking.com on the same mail  directly a thanks or my opinion?? This is disturbing me really.

To the last; I want to inform booking.com about my property that, I am updating my availability and booking calendar, which should be checked before reserving any customer to it. Because of covid 19  I do not have any pleasure to receive any guests in this period.

Thanks for your attention. Regards, Mehmet Kurtcu

Profile picture for the user s
Sharonpowney 3 years ago

Sending out emails with a 'no reply' is a standard function for most large companies.  It comes out from a computer so you cannot reply as there is no one there.

Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 


If you can't take guest then mark your property as Closed, using Rates, Calendar and Bulk update.  You need to understand it is a computer system, no one is manually checking your property before a booking is made.  The computer will check your availability before allowing a booking so you need to take responsibility for making sure your availability is accurate.

Also, this is the partner forum not the help team.