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Why does BDC not issue payouts as contractually agreed?

How come booking.com does not pay its partners?

How come booking.com does not reply to requests?

How come?

I have not received payouts for reservations 2474110853 (15 of May) and 2207715662 )5th of May). But instead of addressing the issue, I get generic answers: "We have reported the incident to the department in charge. If necessary, we will contact you again." But the issue never gets resolved and booking.com keeps the money guest paid to stay at our facility. Is booking.com now not just keeping the commission but the complete payment - and lets hosts work for free?