why hasn't my listing got the 3 yellow boxes with dot in middle?

Hi there,

I notice that on the list of available properties for any particular date, my listing does not have the 3 yellow boxes with a white dot in the middle next to its name, unlike other similar properties in my area.
On hovering over the yellow boxes of other properties, it says 'awarded to home and apartment-like properties by Booking.com. These represent quality ratings based on factors such as facilties, size, location and service.'
My property has been listed since March last year, it has 14 reviews and an overall score of 9.4.
Does anybody knowo why my listing does not have this very visible accolade?
We are part of the Genius programme which shows, but despite this we are not above those with the 3 yellow boxes, even though we have accepted all bookings and have never cancelled anybody.

BrookAve 2 years ago


Hi Ann, 


Not sure but its likely some algorythm, pop a message to partner support and let us know what they say.


Reminder you cannot post actions requests or any action request on here.



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox

Ann Easterbrook 2 years ago

That's a brilliant help, thank you. I would never have found how to send a message.
But I've sent one now and await a reply which may take a couple of days.

I'll let you know when I have the information.
Thanks again,


Ann Easterbrook 2 years ago

Yes, you're right, it's an algorithm. So I still don't know specifically what I need to do to improve.

andrea keighley 1 year ago

We were wondering the same did you get a response please. Thanks Andrea

Ann Easterbrook 1 year ago

No I didn't get a response. Out of the two accommodations we have with Bkg, one has the 3 yellow boxes and thumbs up and the other only the thumbs up. No idea why as they both seem to perform equally well.