I have problem with overbooking.

In extranet property layout I have only one apartment (Number of this type: 1).

One person booked the apartment from 22nd Feb. till 29th Feb., then another person made two reservations from 26th Feb. till 1st March, as if I had two or three apartments.

When I check my availability calendar in January there is just name of the person who booked the apartment, but in February it says "1 booking, or 2 bookings or 3 bookings" in calendar.

If I go to booking.com and try to make reservation in my apartment, on vacant days I can book only one room, and if I change dates to the ones already booked, it says the property is sold out.

How is it possible then to make overbooking?


BrookAve 3 years ago

Hi Javor, 

Please ring BDC support team directly to advise on this peculiar situation.

If you have an urgent question, you can call the dedicated phone number* found in your extranet Inboxtab. Follow the voice prompts to get in touch with the right department. For more general info you can contact one of our main lines for help.

Got a specific financial question?

Call the dedicated Finance phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet. Please note that our finance team is available during business hours, Monday to Friday only.