Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

1 night surchange

Dear Madam/Sir

I am working as a receptionist and I have a question about how can I add a 1 night surchange to my rate plans and how can I to activate.

Thanks for your help

Patricia 


11
BrookAve

 

You simply cannot and thats a crazy idea, not the correctly way at all to handle it.

Or having said that just charge them the supplement fee on arrival. But i advise against this if you have not already put it as a note into the New Reservation message template and check-in template.

 

Last thing you want is them to whinge and give bad rating and add a feedback comment whinging about it being a surprise .

 

 

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 


 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox