1 night surchange

You simply cannot and thats a crazy idea, not the correctly way at all to handle it.

Or having said that just charge them the supplement fee on arrival. But i advise against this if you have not already put it as a note into the New Reservation message template and check-in template.

Last thing you want is them to whinge and give bad rating and add a feedback comment whinging about it being a surprise .

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

Message or Call BdC PartnerSupport 

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

8.  

   *** public main lines via Where you can reach us

    

    

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