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1 night surchange

Dear Madam/Sir

I am working as a receptionist and I have a question about how can I add a 1 night surchange to my rate plans and how can I to activate.

Thanks for your help


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BrookAve 1 year ago


You simply cannot and thats a crazy idea, not the correctly way at all to handle it.

Or having said that just charge them the supplement fee on arrival. But i advise against this if you have not already put it as a note into the New Reservation message template and check-in template.


Last thing you want is them to whinge and give bad rating and add a feedback comment whinging about it being a surprise .



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox