Abnormal behavior of booking team
Dear partners after 3 years wirking with booking, we have one apartment with score of 9.6 and more than 120 reviews. We just got this email without any problem case having behind and without any call or email.
This is my experience and only to say that booking team offices worlsdwide does not coordinate well because I have documented and saved all proofs that one team exp: remove review, second one put put back same review, then invoice team remove commission for that review on the and I have canceled reservation for which I do not nees to pay commission but guest of that reservation has left review.
Email that I got is
Unfortunately, your accommodation has been suspended from the Booking.com platform due to a material breach of the Accommodation Agreement (please refer to article 5.1 of the General Delivery Terms).
It has come to our attention that some of your Reservation records have been detected with typical patterns of Commission Avoidance.
We kindly request you to honor all outstanding reservations you have on our platform prior to the effective suspension date, regardless of whether the date of the guests’ departure is before or after the date of suspension.
In accordance with the terms of the Accommodation Agreement, we also request you to pay any outstanding commission due to Booking.com BV (plus costs, expenses and interest, if applicable).
This is an unmonitored email address. Kindly contact us via your extranet inbox if you have any questions.