Additional Categories Appearing In Reviews
We had some wifi problems in the whole area this weekend. One guest gave us a 5 for free wifi, and now our hotel says in big letters in our review section FREE WIFI 5/10 LOW SCORE FOR THE AREA
How is this fair? Literally one rating and it shows up on our page and says we are the worst in the area?
Booking won't show ratings for our hotel until we had five, seems like at least that policy should be extended to these additional categories! We actually have very good wifi. We pay a lot for it, and now one guest who got unlucky gets to affect all our potential reservations going forward! Please address this!