Aggressive Emails from Booking.com with no customer service
Is anyone else having this problem?
We are receiving more and more aggressive emails from Booking.com, the latest email stating it was a 'pre-suspension notice'. Apparently we haven't paid an invoice from March, only problem is that it has been paid, and we've received both the invoice and related payout summary to show its been deducted from our account. The amount we got paid into the bank account also was for the amount less Booking.com fees.
I've emailed twice, called once and still nothing. Just more emails telling us we haven't paid. For a company that talks about values and working in partnership, the customer service is certainly lacking when they've made an error.
When you search 'credit control' in the help menu, you get nothing related to the topic and how to contact this elusive group of people.
Any help anyone could give would be appreciated. We reside in New Zealand. Thank you, Graham.