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Aggressive Emails from with no customer service

Is anyone else having this problem?

We are receiving more and more aggressive emails from, the latest email stating it was a 'pre-suspension notice'.  Apparently we haven't paid an invoice from March, only problem is that it has been paid, and we've received both the invoice and related payout summary to show its been deducted from our account.  The amount we got paid into the bank account also was for the amount less fees.

I've emailed twice, called once and still nothing.  Just more emails telling us we haven't paid.  For a company that talks about values and working in partnership, the customer service is certainly lacking when they've made an error.

When you search 'credit control' in the help menu, you get nothing related to the topic and how to contact this elusive group of people.

Any help anyone could give would be appreciated.  We reside in New Zealand.  Thank you, Graham.




Profile picture for user b
BrookAve 1 year ago



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Profile picture for user h
Hostal Orsi 1 year ago

its seems to be now normal practice by support of booking -  support means "No-support", but if they need something - you should answer immedeaytely