2

Analytics - Ranking Dashboard NOT working

Hi all, 

I can't view my property statistics under the Analytics menu - Ranking Dashboard. It stopped working since 1 Jan 2020. The market demand is low for my area these days so i increased the commission rate in order to get more potential guests but i can't analysis if this method works or not because i can't see how many person saw my property before-after the New commission rate. It's broken for more than a month on my extranet. Are there anyone who has the same problem?

Best regards.

 

 

 


1
Auszeithaus An…

I have the same problem. Already wrote feedback to BDC 2 weeks ago - no reaction.

+1
9 months ago
2
Kerem

Here is the screenshot.

 

Here is the screenshot.

 

+1
9 months ago
1
Michel Apartment

I have exactly the same problem

Reported it last month (12 days) ago.

Have also received two very prompt  booking.com replies to my question, but I still have the problem as of today, 04/02/20

Apparently booking.com are aware of the issue, but the technical team so far have not been capable of fixing it.  I was asked to be be patient.....for the second time.  From their first reply it appears not all properties are affected, just unlucky ones perhaps??

Is anyone else out there waiting to have this problem fixed. I am interested in knowing just how many properties have experienced this problem.....just a few, or very many?

I agree;  it's difficult to run a campaign when, after introducing changes, there is absolutely no feedback on how many times your property is viewed for the entire month of January.

We are constantly being bombarded with "Opportunities" that always cost us more money, but we don't get any data to analyse to find out if our expenditure has been successful in attracting more views, which equates to more potential reservations for our sites.

 

Booking.com

4 February 2020 - 07:08:06

  Reply to this messageDear Partner, Thank you for working with Booking.com. I would have liked to speak to you over the phone but unfortunately, it is not an appropriate time to call you. Please be patient it is a technical issue our team is working on. We are sorry for the inconvenience. Unfortunately there is no current work around. Whenever you need us, we're always here. -- Daiva M. Booking.com Partner Support Team

Ask a question or search by keyword at our Partner Help Centre 


How happy were you with our reply to your message?

 

Appartement 2 chambres vue

4 February 2020 - 00:45:09

It's now 10 days since I sent my first message regarding being unable to view missing January data in the ranking dashboard. This problem continues. In January I made several changes on my site - reduced my standard rates for the entire year, increasing the commission paid, and added new photos and Traveller Score Rating to my site. Yesterday I joined the Preferred Partner program. I have a problem in that I have no way of knowing what influence these January changes made to my search results, if any? Now we are in February, I shall need to know what change joining Preferred Partner Program will make and if it is effective for me, but current search results are still not being displayed, only results from the prior 12 month period can be viewed on the graph. You did mention your technical staff were looking into the problem. Is there anything at all I can do to see these required search results? Without them I'm working in the dark on the best way to improve my booking score. I ask again if the technical staff can assist me please? Thank you... 

Booking.com

24 January 2020 - 16:14:01Dear J.M. ***, Thank you for getting in contact with Booking.com with regards to your ranking dashboard, I am sorry to hear that you are missing data for January 2020. We are currently experiencing a technical glitch, meaning that for some of our partners the data is not displayed for the month of January in the ranking dashboard. Our dedicated team is working as fast as they can to get the issue resolved. I would like to apologize for any inconvenience caused to you and thank you for your patience while we fix the problem. If you have any other questions, we are here for you. Kind regards, -- *** Booking.com Partner Support Team

Ask a question or search by keyword at our Partner Help Centre


How happy were you with our reply to your message?

 

 

24 January 2020 - 15:59:47

Analytics - Displaying some incorrect activity data for my listing

+2
9 months ago
1
Boutique B&B V…

We have exactly the same problem. Since January 2020 NO UPDATE made on "search" and "property views"...just bookings are updated.... 

+3
9 months ago
1
Michel Apartment

Did you receive from booking.com any reason why,  or how long it will take to fix?

+2
9 months ago
2
Kerem

I wrote about the issue to booking.com on 2 February and here is their reply;

 

Booking.com February 2, 2020 - 13:55:48 Reply to this message Dear partner,

Thank you for contacting us.

We have a technical problem in the 'Ranking Panel' section in the 'Analytics' section.  We notified the relevant department that this report has not been working as of January 1 at the properties.  We expect to be resolved in a short time.  Thank you for your understanding.

We are here for you if you have any questions.

 -

 Booking.com Partner Support Team

+1
9 months ago
1
Kuno Villas

Hi! 

Do you think it affects our actual ranking on the website?

The lesser views you receive the lower you drop on the actual website,right?

It might be organized on the back end but I am sure my amount of bookings in the last 30 days have gone down a lot and I hope it had nothing to do with this technical error.

 

 

+2
9 months ago
1
Michel Apartment

So do I.

You may have something there.  I don't know the answer as unfortunately I don't get many bookings from booking.com. What I can say is my ranking position on their site does not appear to have fallen in January.

But that's why it's so important for owners to be able to accurately follow the number of views daily to see how effective their campaign has been in attracting views. It's been out of order for far too long.

Why not put your question to booking.com to see how they respond?

+2
9 months ago
1
Kuno Villas

I have asked them but via the email I get only pre-made messages and the call center staff doesn't know the answer to that. I hope it gets resolved quick, its more then 1 month no improvement it seems. 

 

+1
9 months ago
1
The Culture Na…

The Same problem has been occuring for me too. Its been more than 30 days now since the problem has existed but the technical department has been unable to solve the issue. Booking.com has to realize that this problem in the ranking dashboard REDUCES OUR PAGE VIEWS TO almost 0 for the last 30 days ( in the opportunity centre ) which in turn causes a decrease in the PERFORMENCE SCORE and can literally risk us into losing our Preferred Partner Programme Partnership. 

Please booking.com solve this issue Asap you guys are usually Top Notch but this issue has been unsolved for more than a month now. 

+2
9 months ago
1
Michel Apartment

Have just now sent this off to booking.com -

The ranking dashboard has not been working for some listings (mine included) since January 1st. (look at subject "Ranking Dashboard NOT working" for postings)

We are fully aware of just how important this feature is for our business. How much longer do we have to wait for a fix as it's gone on for far too long.  We owners believe our business are suffering financially, yet booking,com apparently continues to penalise our listings and makes no apparent progress in resolving an issue it has created.

For the record, are our Performance Ratings being negatively impacted by this booking.com error situation?   Are we really receiving no views, or are we receiving views that are not being recorded and shown on the ranking dashboard since Jan 1st?

Is it going to be possible to recover and show this missing data?

+2
9 months ago
2
Kerem

It's been 40 days but still not working. We need a statetement from booking.com about the issue because it's such an important problem for the properties. All of my other scores are excellent but my ranking started to drop which i think because of this "performance score". 

+1
9 months ago
1
Kuno Villas

I do believe we still get views, I am still getting bookings in. But I do think that the viewer views are recorded the lower your search result ranking will be. I believe I dropped about 15 places in the last 4 weeks.  The lower your search results are, the lower the popularity. Conversion is the most important thing for your popularity, since my conversion is now 0 they will show my property not as much anymore. I have no idea if these numbers are recorded on the backside and that my ranking is actually higher. The only thing I know is that I have received about 30% less bookings in comparison to last year this time. The worst thing is that there seems to be no communication from Booking.com I have called many times but every time I get a call center girl who also doesn't know what is going on and it is getting very frustrating. Since I feel I am now having negative financial complications due to this so I am wondering if there is anyway we can do something about this legally. We have a contract with booking.com that should be uphold right? I can not find anything in regards forming an official complaint. Anyone ever done that before?

 

+1
9 months ago
2
JasmineCottage

We've got a very similar problem. Our figures for the last 30 days are: no searches, no views and 7 bookings! How is this possible?? We've also slid down the rankings alarmingly and our bookings from BDC are well down on previous years. We've also had vaguely threatening emails from them telling us that we have 60 days to improve our performance score, otherwise we'll be thrown off the Preferred Partner scheme. Other channels are picking up the slack so ultimately it will be BDC's loss, but it is very frustrating.

+1
9 months ago
B.
Community Admin

Dear Partners, thank you for raising the concern. 

 

We are aware of the issue that you experiencing with this feature! It has been already escalated to our technical department in order to resolve it as soon as possible. Unfortunately, we do not have a timeframe to provide you and we kindly request for your patience until the issue is resolved. We are truly sorry for any inconvenience.

 

Wish the best of luck!

-2
9 months ago
1
Michel Apartment

To Community Admin

Unfortunately your above reply is unsatisfactory for a number of reasons.

1. It only repeats what we have already been told; contains no new information.

2. Your expression "resolve it as soon as possible" has been used constantly over the weeks in communication with owners.  Yet on Feb 2 Kerem received a reply from you stating "We expect (it) to be resolved in a short time.  Thank you for your understanding."

Which version of the truth are we supposed to believe?

3.The only guidance you give us is to be patient. We have been patient for 44 days and it's got us nowhere.  The dashboard reporting problem still has still not been fixed and you provide no guidance as to when it will be. If booking.com were left waiting for commissions or additional charges to be paid by owners because their site was not working correctly, it would be fixed immediately, would it not?

4. On Feb 4th *** states "Whenever you need us, we're always here. -- ***. Booking.com Partner Support Team.    We can do without these statements and have them replaced by real action and timely information.

OK, I shall accept ***'s claim she is always here (for us). - Below are questions for ***. or the technical staff we owners really need answered -

On this tag several owners has expressed concerns about a negative impact on their website ranking,  decrease in the PERFORMANCE SCORE, and the possibility of losing Preferred Partner Programme Partnership.  

....and

"The only thing I know is that I have received about 30% less bookings in comparison to last year this time. The worst thing is that there seems to be no communication from Booking.com I have called many times but every time I get a call center girl who also doesn't know what is going on and it is getting very frustrating". 

...and also

"We've also slid down the rankings alarmingly and our bookings from BDC are well down on previous years. We've also had vaguely threatening emails from them telling us that we have 60 days to improve our performance score, otherwise we'll be thrown off the Preferred Partner scheme."

Does this indicate Booking.com are threatening an owner with removal from Preferred Partner due to a reporting problem on the booking.com site?  If true, it's most alarming!

+1
9 months ago
2
Kerem

It's finally working again for my property.  What about other partners here who were affected? Did you check your extranets today?

+1
9 months ago
1
Michel Apartment

Thank you Kerem for sharing this. 

It would have been nice if booking.com could have also shared this info. with everyone on this subject tab who contributed. I have just checked now. It's also working on my extranet.  Did anyone ever get an answer on how this problem will affected our site ranking from Jan 1st until today? 

On the Analytics Dashboard I noticed my conversion had climbed to the highest level ever, over 2%.  But now the site is working correctly it's crashed back to only .66%

Perhaps because it's because the missing listing viewing data over the last 45 days could not be taken into consideration when calculating the conversion score?

As far as ranking goes, I'm happy with the placement of my listing but only 1 booking received so far this year which seems strange.  How about you?

+1
9 months ago
2
Kerem

It stopped working again for my property. Last data is from February 11, which means no data for the last 8 days.

+2
9 months ago
2
JasmineCottage

Sorry to hear this Kerem, it's getting ridiculous now.

Thankfully it's working for our property and it looks like we may retain our Preferred Partner status (fingers crossed).

+1
9 months ago
1
Michel Apartment

My viewing stats have stopped again also.

The only suggestion I can think of is everyone who has contributed to this topic  immediately sends another message via their Inbox referencing “ Aanalytics - Ranking Dashboard NOT working “   We must let booking.com know they have a recurring problem on their hands

+1
9 months ago
1
The Culture Na…

I absolutely agree with michel. I have already sent a message through the extranet to Booking.com mentioning the entire issue. I cant believe we all are at risk of losing our PREFERRED PARTNER PROGRAMME partnership just because of an unsolved Technical issue. Everyone send a message so that the technical staff escalate this issue further and solve it. 

Also make sure to copy to link of this thread and paste it below your message so that they know this is an international issue on this website. 

9 months ago
1
The Culture Na…

It stopped working for me again too no data is available for 11th Feb onwards. This is Absolutely ridiculous My property is at risk of losing our PREFERRED PARTNER PROGRAM status Soon If this does not get fixed. 

My page views are at an all time low 2.58% while similar properties are at 9% which is absolutely incorrect because my property in the ranking dashboard shows that it is performing 99% better than all the other properties in terms of several factors and shows usually on rank 7 or 8 when someone tries to search for a property nearby. We also have a 9.3 property rating 

I cant believe booking.com has not been able to fix this issue properly its been more than 60 days and this issue has not been resolved yet completely. 

9 months ago
1
Claudine Hauke

Our analytics stopped since 1 june, queried it got a canned response sending me here. Very bad customer service experience. Looking at all the posts above and the responses i doubt they will even address this. Ridiculious 

5 months ago
1
Rosa + Hendrik Weiß

Here the same again since june the 8th. When changing to past 365 days there are no values at all from february 2020 until now.

5 months ago
1
Arturo Hermilla

Sames happen to me since JUN8th

No news from bookin apart from 2please be patient"

Issue is known and solver as stated in this conversation, so no understanding why Booking keeps giving so unuseful answer

Asked for it 3 times in a month, no useful info given, no issue solved

booking please we need the issue solved asap

4 months ago
2
Kerem

Not working again since July 23.

3 months ago