Anonymous reviews

How do other hosts feel about Anonymous reviews, especially if there isn't even a comment left, just a score? I do like to be able to respond to guests who have not thoroughly enjoyed their stay and to understand why and if necessary make changes. Personally, I would NEVER leave an anonymous rating as I understand how upsetting it is, and how it can impact upon a small business, I would contact the host with any problems.

Be interested to hear other's opinions.

Ruth, New Zealand



Agreed But bdc dont allow you to reply if no comments and when there is and its anonymous you cant name them.


I make a point of telling them in all auto messages, to always 'if you see something , say something '. And remind them after leaving to only leave constructive comments and manage realistic expectations.

That way later if there is a reply option I can call them on their ***... in a polite but firm way.


I know it frustrating but it's still better to clarify their misinformation so anyone new reading it can see you correct their misinformation.



The Green Hous…

I always answer guests who leave comments,positive or negative, but with no comments there is no comeback, it's very unfair!!