BAD REVIEW AFTER MISCONDUCT
Frank's backpackers has only one 6-bedded dormitory room, shared by self-sustainable guests who are keeping everything tidy by themselves.
But often, when I send the requirements of my special concept,
people tend to simply not react or agree, without really reading that what they agree on and without registering in advance so I can send them a door code to get in, any time they want.
Usually expecting to find a reception that will let them in anyway as they have already paid.
As I am usually not present myself like I explained in my automatic reply, the problem should solve itself when this guest cancels or finds out he should have answered within the 48 hours I asked him to, twice.
But if I am present at the moment of arrival, accepting them to pay me a deposit to make sure that they will live up to what they agree on,
even when I give them a chance to make up and do what they should have done, receiving back their deposit anyway,
they tend to write me a bad review, lowering my score,
complaining about a concept they agreed on, in advance.
Even in rare cases when I have to report a guest for bad behavior, Booking.com still gives this guest the opportunity to give me an extremely low review, drastically lowering my overall score.
Specially when he can repeat that with several separate bookings.
Does anyone else have a problem with this as I am asking Booking.com to please consider changing this policy.
I don't see the benefit of reporting misconduct if the guest can punish me for that.
Thank you, Frank