We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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BAD SERVICE FROM BOOKING.COM

Sadly I discovered this morning that my property was OFFLINE or NOT Bookable in the Platform by one of my Guests.

It seems that it was caused by a late payment from us to Booking.com, BUT today is the 19.03.2019 we have received a notification for payment on the 05th of March, we admit he have paid on the 06th of March.

So from the 06th of March the account was fully paid and it remained NOT BOOKABLE till today the 19th of March=  13 days offline due to bad Supervision from Booking.com. It is really incredible that a Platform such BOOKING.COM does not have a script in its code to verify payments automatically. I am  personally a Programmer, develop softwares like this, i know what am talking about.

I really hope they improve their service, otherwise somebody else might create a better Platform than Booking.com

 

From a disappointed Host

 

 

+1
2 Replies
20 Views

7
Katerinka12

Hi,

Booking is OTA, not a payment processor or aggregator of payments. How would you make a script to verify payments of more than 100000 different payment methods all over the world? Please, post this technical task here.

To prevent this from happening again, keep in mind that payments are verified by human beings, so after your payment shoot the message to Finance department.

1 year ago
1
Creta Suites

Booking service is very bad. No one answers the phone. Send messages nobody answers. The booking service system is complicated. Is not the booking like 10 years ago. For sure they will go for shut down...Very very very bad service for professionals...

4 months ago