We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

2

Banking details

Good morning having posted previously and after various suggestions i am still having problems completing the 'Bank details' section. Basically after completing the correct IBAN number, and account holders name, it is still requesting a valid account number. There doesn't appear to be a space to accommodate this, and as Barry has previously stated this is included within the IBAN number anyway. I have attempted to include a screen shot however i this is also proving difficult as it is requesting 'Image field required ' when inserting the image 9 haven't got a clue what this is. Anyhow any help and suggestions would be very much appreciated.

Regards Phil.

5 Replies
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BrookAve

 

 

1.Send a note

Do you have a specific question about your extranet, reservations, Pulse app or any of our other products?

 

Contact us by sending a message via your extranet Inboxtab, or send a note under the ‘More’ tab on the Pulse app.

 

We’ll try our best to get back to you within 24 hours, although waiting times may vary. Solve your query faster by using the right subject in your message.

 

 

Go to your extranet Download Pulse


 

2.Call

If you have an urgent question, you can call the dedicated phone number* found in your extranet Inboxtab. Follow the voice prompts to get in touch with the right department. For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

 

Call the dedicated Finance phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet. Please note that our finance team is available during business hours, Monday to Friday only.

 

*These phone lines are available to current partners of Booking.com only, which is why we share them privately.

8 months ago
2
Phil Higley

Hi Barry

many thanks will give it a few more days, as not only am i having problems with completing the banking details section, but also it's been well over a week now since i registered and the advert is still not live. This may be because of missing information on my behalf which is now complete.

 

Cheers Phil.

8 months ago
2
Phil Higley

Hi have been informed that the reason i am unable to complete the 'Bank Details' section is because the IBAN code needs to be a Cypriot one ( i have been trying to submit mu UK account )as that's where our property is located. This is a great inconvenience to be honest, just wonder if anyone else has had this problem, and are their any options available. I don't have the facilities to take payments myself as far as i am aware.Any suggestions on what i would need to do to make this possible would be very much appreciated.

Regards Phil.

8 months ago
1
beatrice amin

Hi Phil

Did you get your IBAN problem sorted as I've got the same problem

Regards

Paresh

4 months ago