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Featured

BiteSize: What is BdC going to do to help partners

From today's advisory update, the first announcement of what we can expect to see happen to assist Partners in the future

 


 

 

What is Booking.com doing to help with my financial issues?

As a large company with many partners to serve, we take our social responsibility very seriously. In normal circumstances, our teams proactively reach out to partners who are in financially challenging situations to discuss a tailored approach. But these are unprecedented times. We need to ensure we can keep on operating our business in the best possible way, so we can bring future demand and support to you as soon as you are ready to resume and grow your business again.

With more than 2.5 million properties worldwide on our website, it can be difficult to offer individual financial relief. That said, our financial department is gathering information on initiatives being developed by governments to reduce or delay tax payments. We will proactively inform you about any financial relief program that is applicable to your situation.

In addition, as countries begin to show signs of recovery, we will publish a Recovery Preparation Toolkit to help you get back to business and back to growth as soon as possible

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25 Replies
512 Views

10
M Adamopoulou

Dear Barry thanks for this update.

Hope recovery starts very soon and people stop suffering from this deadly virus.

Stay healthy...stay at home.

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14 days ago
9
BrookAve

all the best to you and all partners too.

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14 days ago
1
Apartments at …

This is my only job. And do not know how to be, and how to live on. God grant that everything ends quickly.Health to all.

 

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13 days ago
1
Captaindarling777

Tot agree and we are the same as you. Our apartment is our only income. We have been asked to close by the Spanish authorities. We need some financial help from Booking.com so we can remain open. Stay safe x

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9 days ago
1
Apartments at …

Yes, of course we all need financial support from booking. com. All countries have closed.This year will be the hardest.Take care of yourself ! I hope they will help us.

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9 days ago
1
David Holecek

It would really help if Booking.com decreased commission to help us pick up the pieces.

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12 days ago
1
The Wentworth …

agreed. Stop strangling the golden goose. We the hotel owners are in serious trouble, we have no income, end of. Some, many will not be here in as early as June.

How about bdc help and lower commission for a year when this reopens for those still here to help us get out of the massive debt we will be accruing. Personally, handing back to the keys to bank would be a blessing, no more blood being sucked from so many directions and NO help at all forthcoming.

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10 days ago
1
Captaindarling777

Totally agree. I think it will be June at least before Spain will let us trade again. Booking.com need to start sharing out their profits to its partners to help us stay open and keep Booking.com receiving money from our bookings in the future. Other platforms are helping financially surely booking.com can do the same. 

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9 days ago
1
The Enclave

Interesting to see how other companies are responding to the financial impact the emergency is having on their 'Partners'

 

AirBnB seem to be living their values and seem to understand what a "Partnership" actually means. 

 

It's both impressive from a ethical point of view but also good business sense if your looking to the long term health of your business !

 

Hopefully Booking.com will demonstrate the same level of enlightened business practise

 

Regards and good luck to all 

 

Jeremy 

See below: 

.... However, while I believe we did the right thing in prioritizing health and safety, I’m sorry that we communicated this decision to guests without consulting you—like partners should. We have heard from you and we know we could have been better partners.

Although it may not have felt like it, we are partners. When your business suffers, our business suffers. We know that right now many of you are struggling, and what you need are actions from us to help, not just words.

Here are some actions we are taking to help you navigate the crisis.

We will pay $250 million to hosts to help cover the cost of COVID-19 cancellations. When a guest cancels an accommodation reservation due to a COVID-19 related circumstance, with a check-in between March 14 and May 31, we will pay you 25% of what you would normally receive through your cancellation policy. This applies retroactively to all COVID-19 related cancellations during this period. This cost will be covered entirely by Airbnb. These payments will begin to be issued in April. Guests with reservations booked on or before March 14 will still be able to cancel and receive a standard refund or travel credit equivalent for 100% of what they paid. You can go to airbnb.com/250Msupport for more details.

We are creating a $10 million Superhost Relief Fund. This is designed for Superhosts who rent out their own home and need help paying their rent or mortgage, plus long-tenured Experience hosts trying to make ends meet. Our employees started this fund with $1 million in donations out of their own pockets, and Joe, Nate and I are personally contributing the remaining $9 million. Starting in April, hosts can apply for grants for up to $5,000 that don't need to be paid back. You can go to airbnb.com/superhostrelief for more details..............................

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9 days ago
1
Captaindarling777

Totally agree. Air bnb are putting forward 10 million to help it’s partners. Think booking.com need to help us financially. 

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9 days ago
1
Kells roadside

yes very commendable by aBnB & also makes good business sense, you scratch my back I'll scratch yours.

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9 days ago
3
Apple Property Group

Booking.com are helping by giving free cancellations to guests without asking their partners first! 

 

Great Move !  Put your partners out of business 

 

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7 days ago
1
enquiries.knig…

Sorry to vent, but really not sure where else to post this as no-one is returning my calls from Booking.com!!! Not only have the implemented free cancellations, but moved the goalposts on paying us fees when guests have already paid them for reservations. As a small business this kind of action totally floors our cashflow and adds to an already impossible position.

It really does not feel like a partnership - we all need to work together and at this time, big companies who work on commission must start looking to help those who they work with.

Being sent an invoice today with charges on it for BDC guests who cancelled because of the virus - and they all came through the system - really made me mad. Joined up thinking please!!! And when I'm down, dont kick me. It's hard enough trying to work out how we will get through this and survive!!! 

Be human. Be nice. 

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6 days ago
9
BrookAve

no problem go for it., but they wont see this directly.

 

Typically what happens is the communities team will at some point see out posts, topics, and some not all comments. 

 

Then aggregate the keywords, keynotes to go to daily/weekly feedback meetings.

 

That invoice is likely a mistake, simply use the extranet booking.com messages , contact options to message the relevant category. it will get sorted just may take some time.with the volume of work.

 

We are definitely all in agreement, none of this has been handled that way ewe would prefer. It has taken time for this and procedures to evolve and get put in place. and even then they don't seem to always activate on a cancellation request.

 

Kind Regards, Be Safe, Be Well.

 

 

6 days ago
1
David Holecek

Hello Barry,

would you know how to contact Booking.com management directly? I looked but could not find any email, phone, etc.

regards

David

4 days ago
3
Apple Property Group

We have just had hem as well with charges on for people who have cancelled. What topped it off for me yesterday I had a guest who was coming in July and paid a deposit. The balance was due but he said he wasn't paying and cancelled losing his deposit for July! booking.com then refunded it to him and sent me an invoice! Now I've had a called with them pleading me to refund someone in august who cant come...My reply Blanket NO to any request in the future we are not partners you treat us like dirt and then feel we should help you! 

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6 days ago
9
BrookAve

 erm did I really hear that right?

 

A deposit paid by the guest directly to you and not via BdC, whio do not facilitate deposits but tell us to take them, then had the neck to refund out of their own pocket and then apply it as a deficit on your balance.

 

Oh hell no, now that's just low and they should not be entertaining that.

What part of  a deposit is not clear to these selfish guests.

 

Since when are deposits refundable 

 

that just makes my blood boil

 

 

PS: what percentage of the rate is the deposit? @Apple Property Group

6 days ago
1
Captaindarling777

Got this from the internet. This just proves that Booking.com need us and should be helping us out at this time so we can stay open for business in the future. So disappointed that they are not helping the people that helps to make their Hugh profits. 

Global online travel company Booking Holdings generated approximately 15.07 billion U.S. dollars in revenue in 2019, up from 14.53 billion the previous year. Booking Holdings has become one of the key players in the global online travel industry as the company's revenue has seen steady growth over the past 12 years.

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6 days ago
1
Faith Stadhouer

Good day

I just received my invoice and was just as disappointed like all of you. I'm also by airbnb and might not qualify for their criteria in receiving financial support as booking.com overshadow them with bookings and now Booking.com cannot even come up with a solution in supporting us. Initially I was impress with booking.com and then they started with all kinds of discounts to ensure an increase in your search on the internet generating the most bookings in the process. All in all now they  leave us to the birds.

I have a mortgage to pay and being on a complex a levy fee and rate and taxes let alone the WiFi and DSTV etc. I will be doomed if Booking.com don't come up with a solution.

BOOKING.COM PLEASE HELP US!

We need you MORE then EVER. Besides hosting for an income we also love this industry of hosting and will be there for you aswell. I don't want to lose my guesthouse please! I love having it!

Regards Faith

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6 days ago
1
Nicky Vileyn

watch out i already posted something similar and booking just removed it...I worked with airbnb in the past and switeched to booking and was happy with the partnership but there's force majeure like when your guesthouse or hotel burns down but this force majeure is for everyone and the only ones taking the burden are the accomodations, the 'valued partners'. For the guest it's a few hundred euros when they visit, for us all cancelled reservations put together it's future bankruptcy.  A balanced reponse would be to do 50/50 so the guest pays half and the accomodation gets the other half, it's a global pandemia so why should accomodations get all the burden?  I also beleive that in spite of the agreement with booking which didn't foresee such a worldwide crisis, partners should have been consulted and each partner should decide for themselves.  Don't forget that guests always have the possibility to take a travel insurance and some do even cover the situation we're in now.  I can only hope booking will see reaon and like airbnb will do something for his partners because like all relationships it only works when both parties talk to eachother...

my monthly commisions to booking are enough to pay someone fulltime, i don't ask that but as a partner i want to be hear and consulted....

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5 days ago
1
Villa Awang Awang

Solution ? Every-one stop paying  Booking.Com invoices until losses are shared 50/50 between host and guest  ,commissions  are lowered  and businesses  have some hope of surviving .  Booking .com then  removes  listings due to unpaid invoices and loses their own source of income . Good luck  with suing us for breach of contract - blood out of a stone .

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5 days ago