Booking cancel non-refundable reservation for free without my permission
Hi, guys! I have an issue today. I had a reservation for July which was booked under non-refundable policy.
The guest request to wave cancellation, which i didn't want to do. But Booking.com automatically without my permission granted the client AUTOMATIC free cancellation. What the hec?
I tried to contact Booking twice.
First time the gave me the reason that I set -up automatic response for cancellation in my Extranet. I checked - the only automatic response I have is about the parking. All the rest questions and demands should be answered manually.
Second time I called to inform them that everything is fine from my side. They said that is according with their Force Majours policy. Ask them to show the quote from their official legacy document - no response,
Checked by myself - nothing about that. On contrary - according to their policy I have the right to take decision about cancellation.
So twice they lied to be just to get rid off me and not to refund money for the cancellation which happened by some system bug or wrong set up.
Please share, if you already had the case like that.
PS in general bookings is a horrible partner. They demand from us a lot but when it comes to their responsibility, by my experience they NEVER take responsibility!