Booking should change the way of guests scoring!

We have received many overall scores that fail to capture guests' stay experience. We received very high scores for staff, location, comfort, wifi, cleanness, facilities, value for money, but the overall scores are much lower. For example, all detailed scores were 10, but the overall score was 8, or in one case (by accident) guess gave us all 10 for 7 criteria but overall was 1!. The overall score in these cases is completely naive/meaningless, but it is very bad for businesses (hosts). Every time we have this nonsense score it took us lots of time to talk it over with Booking.com, some cases can be resolved but not all because booking.com needs confirmation from guests, but guests are often too busy to correct their mistakes. 

I strongly suggest Booking.com change the way of computing overall scores (averaging detailed scores rather than taking overall scores from guests).

1 Replies

Yulia Savickiene

Absolutely agree! It's a big problem and I saw it just now. My guests also gave all 10, but the final score is 9! Meanwhile, the rating is fall down. All guests and hosts know the previous rating, when they book property!

Please, return all, like was before!

Warm regards


18 days ago