Booking.com is making us pay for their error!
We are experiencing a double booking with 2 reservations made by booking.com for the same dates and apartment.
We already contacted the support (I believe in USA and Portugal). And today we received an email from the Portuguese support (a guy named Pedro L.) saying that we would have to pay the commission plus other expenses!
It's not our fault that booking system made a double booking on its own! What should we do?
About the double booking: - The booking.com system allowed 2 reservations to be made for the same day - I don't have a clue why this happened, but it's definitely due to a booking.com error.
2 reservations were affected: (I sent more details to booking suppport) 4 to 6 October 5 to 7 October
And unfortunately we don't have a spare apartment for the relocation of one of the guests in those dates. We can only receive 1 of these reservations.