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Profile picture for user m.adamopoulou.hotmail.com m
10

Bugs...bugs...bugs

Bugs in Extranet messages...bugs in  reply box in Partner Community...bugs in posting images in Partner Community...

Hope these bugs disappear now that summer is going away...

Feedback to BDC maybe can help resolve this situation...

Has anybody else a better solution???

Cheers!!!


Profile picture for user bookings.isleofwightvacations.com i
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Isle of Wight … 2 years ago

Bugs in the calendar sync, bugs in Pulse, the list goes on and on ....

 

Sadly, feedback to BDC is a waste of time .... I have tried sooooooo many times to report bugs, but they deny problems exist, they claim that I must have done something to make that happen, and they REFUSE to pass on details of technical issues to any technical team that BDC might have ....

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Maarten 2 years ago

It will be summer somewhere else so I don't think they will invest a lot of time in fixing/finding bugs in software used by the partners. 

 

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 2 years ago

Ha..ha... Marten, 

You are right... I am still awaiting  my message icon to be fixed.  It keeps on reminding me that I have an unanswered message.... although I dont.

Cheers!!!

 

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 2 years ago

I have been trying for a couple of times to upload images and still no result.

This Partner Community lucks in this field.

Photos are so impressive!!!

Please BDC do something about it...

Thank you....

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Maarten 2 years ago

well tested software

 

The problem with booking is that there main focus is on customers not partners. It seems that A/B testing is a lot more important than normal testing of the software before releasing it. Unfortunatly A/B testing introduces a lot of complexity and complicates the development and requires a lot of testing before bringing the sofware to production.

The example above shows that no testing at all has taken place before an update is deployed. It must be quite clear that the developer forgot the function round(rating,2).  Maybe the API changed and the function called did the rounding before and stopped it or the UI changed and they removed the rounding.

It is clear that this was not tested or the test script left out the UI. This is a small bug I can laugh about but when I see bugs like this I get worried about the overall testing and quality.

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 2 years ago

Hopefully BDC can have a better look at this matter since it effects all of us making communication a burden.

Take care.

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 2 years ago

Today BDC support team informed me that they are trying to fix the message bug.

I thought to share it with you.

”We would like to inform you that unfortunately there is still a technical issue with regard to the messages of your guest. Out technical department is currently working on this issue and very soon it will be fixed. We would like to thank you for your understanding and we are sorry for your inconvenience”

Take care!!!

 

Profile picture for user greenharborpatong.outlook.com f
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Fluff (new account) 8 months ago

Return of the Bug!

Already showing at an Extranet on your computer...

The long awaited sequel to "Why aren't unanswered messages notifications clearing after I reply".

The alert and the little red number, the bug is back, we don't like it and we want it squished.

Feedback sent but to date I have never received an acknowledgement or response to any feedback given.

Profile picture for user Ivana Breig a
B.
Account Adviso… 8 months ago

Good afternoon,

many thanks for your message and raising this issue. 

I have checked and this bug has been raised and has already been escalated to the relevant team for further investigation.

While this is being investigated, I appreciate your patience.

Thank you

Profile picture for user bookings.isleofwightvacations.com i
7
Isle of Wight … 8 months ago

Another bug to report ..... Price Missing ....

Prices have been set in all properties, but last week I spotted a couple of properties with "Price Missing" on the calendars, making them closed for bookings ..... today, another 3 properties have "Price Missing" ..... all the pricing for next year has just disappeared .....

 

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mindy tian 7 months ago

This Happened to me as well 🙁

Profile picture for user greenharborpatong.outlook.com f
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Fluff (new account) 8 months ago

Ivana Breig  

Thanks for the response.

What about that giant, voracious bug that many partners are complaining about and we also have trouble with on another property.

 

Verification of location!

 

BDC are unable to get the letters containing the code to properties and are making these properties invisible on the site due to BDC's own erroneous system. 

Surely the answer is to allow more time for the letters to reach properties, which seems to be an average of 8 to 16 weeks judging from feedback here, before closing the properties. Failing that, just drop the failed postal system completely and go solely video call or some other more reliable system. This has been going on for ages and is getting worse.

 

BDC, please wake up!

Profile picture for user bookings.isleofwightvacations.com i
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Isle of Wight … 8 months ago

Other booking channels don't do location verification so no need for BDC to do it either

BDC should be like other booking channels, not different .....

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 8 months ago

Too many problems….cannot understand why!!!

Profile picture for user Janita - Account Advisor j
B.
Janita - Accou… 8 months ago

Hi all, 

The comments regarding the verifications have been addressed across various other discussions as you are aware. Thank you again for bringing it to our attention and we are working on solutions for this including bringing back the letter verifications. 

Thank you. 

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 8 months ago

Hi Janita and thanks for feedback…

 

Wish you happy holidays,

Profile picture for user greenharborpatong.outlook.com f
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Fluff (new account) 8 months ago

Janita - Account Advisor  

 

I'm going to push a little here if I may.

You say the subject of verifications has been addressed. It has not, it's been going on for a very long time and leaving new partners or new properties high and dry.

It is far beyond time that BDC took this subject seriously and urgently. Until BDC can find a system that works, just drop the whole idea as Isle of Wight Vacations  already suggested.

You also say "including bringing back the letter verifications". This has never stopped and is still in place, It simply does not work.

I know as I've just had to apply for one! Not expecting much on the back of feedback here though.

 

If BDC thinks they can afford to miss out on the income that's their choice BUT the properties cannot. BDC are providing a service that they charge handsomely for, there is no excuse to cut services due to their own errors and lack of action to correct them.

 

Sorry to be harsh but Booking.com really do need a proverbial kick up the rear on this and many other points as they are behaving in a VERY unprofessional manner. If we behaved likewise BDC would take action, possibly legal action, against us!

 

Please feed this back to those that can make changes, it has gone on far too long already.

Profile picture for user Jarratt - Account Advisor j
B.
Jarratt - Acco… 7 months ago

Hi Fluff, 

I will pass your feedback on this morning. 

Kind regards, 

Jarratt

Profile picture for user greenharborpatong.outlook.com f
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Fluff (new account) 7 months ago

Thank you for at least doing that. It's the only positive response we've had from BDC.

Profile picture for user Jarratt - Account Advisor j
B.
Jarratt - Acco… 7 months ago

Hi Fluff, 

With respect, I don't think that's fair to my colleagues - there are multiple Account Advisors on the community pages here that have noted they have passed feedback on internally, and are pushing for a resolution. We are all trying to support as best we can, within the constraints of our roles here as community members. 

Kind regards, 

Jarratt

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 7 months ago

Hi Jarratt,

 

Your colleagues do pass our messages to the relevant departments and do try to find resolutions for us…but the problem is that nobody replies to our messages even if we send messages over and over again…

 

Thanks again for your kind assistance but you have to understand that BDC doesn’t reply…

 

Kind regards.

Profile picture for user bookings.isleofwightvacations.com i
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Isle of Wight … 7 months ago

Jarratt, if account advisors are passing feedback internally, why aren't they saying that they're doing this? Why aren't they contacting us to ask for more details? I've reported the bug that prevents me adding new properties - if you have passed feedback about this to someone, they will need to actually see it to understand it and find out what's causing the bug - how can they see it if they don't know where to look?

When you talk about people not being fair to your colleagues, your colleagues are not being fair to the "partners". Problems and bugs on this scale should never happen. These problems should not last for months or years, but they do.

You're trying to support the best you can? No, you can all do better. Take the problems seriously, contact the people who report the problems, find someone at Booking.com to investigate properly so that they can fix the problems properly.

 

 

 

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 8 months ago

 Well said fluff.  

Unfortunately, COVID-19 has also affected BDC….….……

“As much as 25% of employees at Booking.com, the company's biggest business, will be cut, the company said in a statement….”

 

I hope this changes very soon for the benefit of all of us….

Profile picture for user bookings.isleofwightvacations.com i
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Isle of Wight … 8 months ago

Unfortunately, the numerous bugs are not a result of COVID and BDC's inability or unwillingness to acknowledge the problems is not a result of COVID either.

COVID should not be used as an excuse. BDC need to admit the problems exist and say that they will fix them. Of course, COVID means that they may be short of staff and fixes might take longer, but they are simply not admitting that problems exist.

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 8 months ago

You might be right…but although I had no problems before…lately my BDC local office cannot support me…only forward messages to BDC Headquarters…

 

Wish you happy holidays!!!

Profile picture for user Jarratt - Account Advisor j
B.
Jarratt - Acco… 7 months ago

Hi all, in relation to bugs, it is really helpful for the responsible teams to be aware of how prevalent an issue is, so you may already be doing this but please do report them via a message in the extranet, so that we can (a) see if the bug has already been reported and (b) if so, add your specific property as an example to the existing bug. This helps to investigate and also understand the extent impact it is having. 

 

Kind regards, 

Jarratt

Profile picture for user bookings.isleofwightvacations.com i
7
Isle of Wight … 7 months ago

Here's another bug. Pricing disappears from properties.

2 weeks ago, I noticed the calendar on some properties said "Price is missing" - nobody could book. I thought it was strange. We don't normally forget to put pricing in, so didn't know what had happened. I put the pricing back in and opened the calendars again.

Last week, same thing on 3 more properties. "Price is missing". Nobody could book. Except this time, I knew that I had checked pricing for the whole of 2022 only 2 weeks earlier - and now, it was all gone - disappeared. Definitely a bug.

I reported it via the Extranet. BDC support replied saying "add your pricing to open the calendar". Wrong answer. Yes, I know we have to add the pricing (again) to open the calendar (again) - but I was reporting a bug. So again, round and round in circles with BDC support.

BDC support is probably the worst support I have ever known. Staff who don't read or understand the problems. Different support people replying to every message, and they don't read what was sent before. Refusals to acknowledge the bugs.

And the worst thing with BDC support? "If you have any questions, we are here for you."

 

Profile picture for user greenharborpatong.outlook.com f
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Fluff (new account) 7 months ago

BDC support is probably the worst support I have ever known

Not quite, although they do try hard to earn that accolade.

First prize goes to Agoda! Unbelievable mob... 

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 7 months ago

My local BDC OFFICE was excellent….but not anymore…

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 7 months ago

Thanks Jarratt for your feedback and suggestions….

 

Wish you Happy Holidays!

Profile picture for user bookings.isleofwightvacations.com i
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Isle of Wight … 7 months ago

When we report bugs in the Extranet, the BDC staff that reply often do not read or understand the problem. Look what I posted 2 years ago (above) - nothing has changed.

On 10th November 2021, I reported a bug that is preventing me from adding new properties to our group account. I can start adding the property, I get to the page where we tick the boxes to accept the terms, then click the button to complete the property registration, but get an error message saying "It looks like something went wrong. Please try again".

I reported this but BDC support replied giving a link to "how to add a new property" - wrong answer. I know how to add a property - this is a bug that prevents us from completing the property registration. BDC support then ask for property IDs, but there are no property IDs until the registration is complete. I include screenshots of the error message, more details, but still BDC support don't read or understand. Round and round in circles with BDC support in the Extranet.

Our Group Account now has 7 "Properties in progress" showing 90% complete with a "continue registration" link. None of them will complete because of this bug.

Eventually I phoned BDC. Normally, BDC support by phone is just as bad as via the Extranet. I got lucky this time - the person I spoke to took time to look at all the messages in the Extranet and apparently spoke to other BDC staff. Apparently this is a known bug.

It is now 13th December and still no news on when the bug will be fixed and still cannot complete the registration of these properties.

Profile picture for user greenharborpatong.outlook.com f
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Fluff (new account) 7 months ago

I feel your pain!

So many bugs that never get resolved, despite reporting them on multiple occasions.

May I suggest a method for BDC to get through all the system errors?

It's very simple, stop all work on new features or adjusting functional features into over complicated bug laden twaddle. Then the IT team will have plenty of time to work on what is important!

 

As far as multiple properties are concerned, we now have four as totally separate accounts because, as stated by Isle of Wight Vacations, you cannot actually add them to the main account, plus 2 more that really don't need the BDC format so they are listed elsewhere.

Profile picture for user greenharborpatong.outlook.com f
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Fluff (new account) 7 months ago

***ANOTHER BUG***

This has also been pointed out many times but again, no action taken...

 

Why can Joe Public, without a property account, join this forum, login, comment etc?

Very insecure settings and makes a mockery of it being a "partner" forum. Definitely needs fixing!

Profile picture for user Jarratt - Account Advisor j
B.
Jarratt - Acco… 7 months ago

Hi Fluff, 

To be honest I'm not sure if it is a bug or a feature as there may be a very good reason, for example a new property owner having trouble setting up their account for the first time, or someone considering opening a property for short terms stays and seeking some feedback from fellow property owners. Thank you for sharing your thoughts. 

Kind regards,

Jarratt

Profile picture for user bookings.isleofwightvacations.com i
7
Isle of Wight … 7 months ago

Fluff is talking about "anyone", which includes guests and others, not "property owners".

Last night, there were lots of one-word replies in lots of threads by lots of new "partners". These are very clearly NOT genuine partners or property owners. It looks like a basic hack or attack. Basic meaning that any child could do it - it's not sophisticated, it's very basic and caused by very poor security on the community.

If you think this is a feature, then whoever decided it would be a good idea should never be allowed to touch a computer again.

Profile picture for user greenharborpatong.outlook.com f
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Fluff (new account) 7 months ago

Absolutely!

 

Even if you Jarratt - Account Advisor   were referring to actual new accounts in set up process, they are always told to contact BDC via Extranet instead of here!

Therefore, the security DEFINITELY needs sorting, especially with this recent of spate of silly-hack responses we have now.

Profile picture for user d.nohutlu d
B.
Didem - Commun… 7 months ago

Dear All,

I understand how important the bugs, verifications and spam accounts topics for you and absolutely see why. I wanted to share an update with you as below:

1. In addition to the feedback that was shared before, a summary of all the points you have mentioned here during the last 14 days is made to be shared with our colleagues from our side, too. I hope that one of us will receive a solution soon.

2. The spam accounts and comments are being investigated.

3. Together with our team, we will have a meeting with our colleagues who take ownership of the verifications topic soon, and we will discuss how we can support our partners, all of you, better in this process, and what we can improve.

I hope that this information is a bit helpful for the moment. Thank you so much for all your patience and working together.

Kind regards,

Didem

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 7 months ago

Hi Didem and thanks for the feedback…

 

Hope your colleagues can find a suitable solution for everyone…

 

Wish you Happy Holidays 🎄🎄🎄