We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

calendar

Hello,

I've had lots of calendar problems since signing up with booking.com. Dates I block off as booked keep showing up as free and getting double booked. I tried syncing my booking.com calendar with other sites like airbnb, but that keeps giving me phantom bookings, blocking off space that was never booked. I thought doing it manually would be the best bet, but not if the dates I block off on the booking.com calendar keep opening up randomly, resulting in double bookings. When I call this site, they say it's my fault, that their calendar is perfect. I don't know what to do about this. Any advice? I'd like to be able to send each booking to someone at this site so they'll see it was booked when it gets randomly freed up, but I don't know how to contact anyone. Thanks in advance for your thoughts.

1 Replies
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10
BrookAve

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


 

Hi 

 

Yes myself and others had been very clear that Partners should not rely on this.

 

The correct way to do it is use a 3rd party service called a channel manager were it becomes the Sync master and golden copy of all bookings in one place.

 

some are free  , some subscription.

 

nobeds, cloudbeds, eviivo , siteminder ,etc.

 

the iCAL sync has limitations anyway, so the cM method will so much better.

It also does not sync automatically on new bookings, i.e. autosync on changes.

 


Kind Regards,

Be Safe, Be Well

 

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+1
11 days ago