That does seem a bit strange. Have you opened up in List View so you can see more detail in case rooms are still open and only some booked? If it is still not showing contact the booking.com help team using Inbox icon on Extranet.
I don't see the benefits that why the hotel have to accept the Force cancellation with full refund from Booking.com or other agent? As the hotel can offer many
That does seem a bit strange. Have you opened up in List View so you can see more detail in case rooms are still open and only some booked? If it is still not showing contact the booking.com help team using Inbox icon on Extranet.