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Closed

Calendar Sync Failing

I find that the booking.com doesn't sync reliably with other calendars, anyone have a suggestion as I noted this with support and no change to the quality of the sync.  On two occasions now I've had to cancel a double booking. 

19 Replies
130 Views

10
BrookAve

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


 

Hi Greg

 

Yes myself and others had been very clear that Partners should not rely on this.

 

The correct way to do it is use a 3rd party service called a channel manager were it becomes the Sync master and golden copy of all bookings in one place.

 

some are free  , some subscription.

 

nobeds, cloudbeds, eviivo , siteminder ,etc.

 

the iCAL sync has limitations anyway, so the cM method will so much better.

It also does not sync automatically on new bookings, i.e. autosync on changes.

 


Kind Regards,

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+2
14 days ago
2
ParadiseBoulevard

Thanks for your reply.  However it's disappointing to hear the the calendar sync is unreliable.  I have an engineering background and there's a simple rule, if it doesn't work fix it or don't make it available.  As an aside booking.com calendar sync is the only one of 3 in use that constantly fails.  Points to poor implementation on behalf of booking.com at first observation. Secondly third party apps have access to data that is valuable and another reason why booking.com should fix their problem as that data is not for free give away.  Poor effort.

-2
13 days ago
8
pibomarco

Even when iCal works 100% it still need some time to actually sync new bookings/availabilty. Meaning there is always a bigger risk of double bookings. Chanel manager syncs instantly. With iCal feature it's always recommended to set availabilty manually no matter on which OTA you are connected too. iCal is considered as a helpful tool if you don't have access to internet, receiving bookings in late evening/morning when you're asleep etc.. To be relied on? Defenitely no.  

+3
13 days ago
2
ParadiseBoulevard

Well to both of you, never had any issue with double book other than here so thanks for your advice but your wrong to accept a half baked feature.

-2
12 days ago
10
BrookAve

fun fact #2 

BdC Calendar sync is only activate if you have only one room per room type.

 

#3 cal sync will only work near instant if an external service , google calendar, Channel manager sends a pull request to it.

 

#4 The BdC Calendar export does not occur based on activity. i.e. new bookings.

+1
12 days ago
10
BrookAve

 

Even picomarco will tell you all the times others before me like IsleofWright  would slate BdC for the cal sync,  and advise and warn people not to use it.

 

I'm simply telling you the same as he did, but the difference is i am actually giving you a solution, 

 

which you in your infinite wisdom seem to be ignoring and instead focusing on something that has not and never will be changed.

 

has the penny dropped yet?

 

let that be the end of it.

+2
12 days ago
2
ParadiseBoulevard

Like I said, poorly implemented dysfunctional feature.  If people accept it then that is their loss.

-2
12 days ago
2
ParadiseBoulevard

Oh, just to finish.  A quick search found this quote from a calendar sync provider (syncbnb.com pushing their calendar sync).  If we accept poorly implemented iCal from hosting providers they will continue to do so. It's up to the hosting providers to fix their problem "break" and "channel bugs".  I don't plan on giving my valuable data away without at least letting folk know what's going on.

  1. Broken icals Very often, ical files “break” due to channel bugs. We have seen instanses where ical files were broken on Airbnb, Booking.com, Homeaway, and many more channels. You can see a few examples with full details here and here. When ical files are broken, synchronization breaks too and you are open to double bookings.
-1
12 days ago
10
BrookAve

lol I love how in the article he says the same thing I did from the start.

 

  1. Use a channel manager like Syncbnb to solve the problem and keep all your calendars synchronized
+3
12 days ago
2
ParadiseBoulevard

Yeah, but it's easy for the channels to fix, they just don't.  I know how it works, it's not that hard.  A sync can be triggered when a booking is accepted, easy.  So if the issue is not raised then it's not discussed and hopefully fixed.

-2
12 days ago
10
BrookAve

 

 

If its not discussed?  how can you not see where I said this has already been discussed long before you came along, we've moved on to more important things since..

 

is this still really not sinking in?

and do you know the world is burning down around us right now? a little thing called COVID19....

 

Companies are furloughing or terminating employees, 

 

We even had in the last big  conversation on this a script shared so you could run it on a server or pc on 24/7, to act as the pull sync manager.

 

But due to the nature of that scenario, it was not worth mentioning as this is different.

 

 

 

 

+1
12 days ago
8
pibomarco

"Secondly third party apps have access to data that is valuable and another reason why booking.com should fix their problem as that data is not for free give away." 

Said a guy who initally registered here with his full name.. A guy that probably use social media such as Facebook, Twitter or any other apps.  This is a very poor excuse why you do not want to use channel manager. Probably the main reason is because it is not free.

+1
12 days ago
2
ParadiseBoulevard

Haven't you got something better to do?  I came here and asked for advice and made a valid point about dysfunctional features.  All you want to do is criticise.  Have a good look at yourself, and ask yourself why you do that? 

-2
12 days ago
8
pibomarco

And you received a valid advices, but you rather felt attacked and turned on your defensive mode. Again iCal even when functioning properly the syncing is not responsive fast enough (unlike CM that syncs almost instantly). You said you didn't have issues with double bookings. Well at least not yet. iCal syncing can be delayed even up to 6 hours or more if not done manually. 

+1
12 days ago
2
ParadiseBoulevard

Enough.  I asked a question and replied in a normal manner.  I expect a constructive an polite conversation in such a forum.  But because I didn't accept the reply, I was responded to with blunt, rude, insulting and arrogant comments firstly by BrookAv.  And then by you pibomarco, questioning my genuineness and motive for posting because I changed my profile name, that BTW was a suggestion in the first post by BrookAv.

You both should take a step back and think about how you respond.  If you don't have a constructive and polite comment, then don't contribute.

Whatever you say with your insults a rude replies, you are accepting a non-working feature, that can be fixed by software engineers.  iCal can be responsive and reliable if implemented correctly.

I will not continue with this matter any longer.  Thanks for your time.

  • BrookAv (has now deleted some comments marked with **)
    • ** hmm why was I down voted for giving the correct details ? have we got a troll on here
    • ** I  am a partner just like you so that nonsensical statement you just made is literally that.
    • So Lord Muck you that just blew in , after more than a year of the same thing being said, think that you are now somehow going to demand it be fixed? I think not.
    • which you in your infinite wisdom seem to be ignoring and instead focusing on something that has not and never will be changed.
    • has the penny dropped yet?
    • If its not discussed?  how can you not see where I said this has already been discussed long before you came along, we've moved on to more important things since..
    • is this still really not sinking in?
    • and do you know the world is burning down around us right now? a little thing called COVID19....
    • Companies are furloughing or terminating employees
    • Agreed, so why are you being so obnoxious, thick  and being the pot calling the kettle black
  • pibomarco

    • Said a guy who initally registered here with his full name.. A guy that probably use social media such as Facebook, Twitter or any other apps.  This is a very poor excuse why you do not want to use channel manager. Probably the main reason is because it is not free

-2
11 days ago
8
pibomarco

Fact: iCal can not be responsive instantly therefore can not be a reliable tool even if implemented correctly.

And I've just pointed out the double standards about your concern giving acces to your valuable data (in this case you shared publicly your personal information with a full name) as a poor excuse why not use CM.

+1
11 days ago