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calendars not syncing

Help, frequently I sync my bookings.com calendar with another platform I use for bookings, over the past week I've had 4 bookings that have gone through on the other platform and are splitting up on bookings.com. Anyone else experiencing this? 


1
Boekingen

Yes same problem here, cant sync with airbnb.

Completely wiped out all of our bookings in airbnb.

it is definitly a problem within booking.com, i think the ICAL link from booking is corrupt or something like that!

Any admins that can look into the problem?

1
Amandajmartin52

Thanks for your comment, really concerning. I’ve asked bookings.com to cancel my bookings through their portal for the following 2 weeks until resolved. If I hear anything I’ll certainly let you know.

1
Penyzagla

Same problem here. Suddenly all reservations from booking appear as available both on Airbnb and HomeAway. We had to manually mark them as "blocked" in each platform. Totally a mess!

1
Brianhray

I often get "Error syncing" and there is no notification sent to me. This is a problem because it is causing double bookings. I hit "Sync Calendar" again and after awhile it usually works. I would really like to at least be notified via email if a sync error occurs. The only indication is when I have two guests trying to check into the same room. This has happened 6 or so times in the last few months.

1
Cbreeze1255

I have no problems syncing my calendar with AirBNB, Trip Advisor, Home Away. but having problems syncing with the Extranet, I selected monthly calendar and scrolled down. I did not see anything about syncing. Is there anything that I can try? I have four units in one building and each has its own calendar.

Could someone help please me please?

Alex

1
Sintesmarc

Is anybody still having issues sync with the airbnb calendar? It was working fine for me until two days ago...

1
Pcrowley

Yes I have been getting this problem on one of my 2 listings. The other one seems to be working just fine. Both AIrBnb and TripAdivsor reporting the error (last sync May 8th). Homeaway is not reporting a problem but also does not show last successful sync.Airbnb helpfully suggests pasting the URL into the browser , and I do indeed get an error, is there anyone from booking listening?

{"success":0,"message":"BAD_REQUEST","params":{"details":{"t":{"original":"rmerirWCya7y-rG0Nthd5emkH0upcGkZQJpsR2nHgsNCm9SR-SORG9w8NQcfk76yDiwEQjQAEhsZunjRXiGGve6YVFtM5QW4iM1NRyGXroMnNfzN-z1V6lN4XaP9nIg75dQ8xSJdUJBJttQXHspUlVz0IxgsvzdJTF0U3Q","msg":null,"valid":1,"value":"rmerirWCya7y-rG0Nthd5emkH0upcGkZQJpsR2nHgsNCm9SR-SORG9w8NQcfk76yDiwEQjQAEhsZunjRXiGGve6YVFtM5QW4iM1NRyGXroMnNfzN-z1V6lN4XaP9nIg75dQ8xSJdUJBJttQXHspUlVz0IxgsvzdJTF0U3Q"},"l":{"valid":1,"msg":null,"value":"","original":""}},"errors":[]},"reason":"general_error"}
1
Dks

Yes, booking sync won't work. Luckily Airbnb is still pulling from booking.com but had to manually update booking to Airbnb. Is there no where to report these issues?

1
Pcrowley

I messaged them and got this response:

"We have received your email regarding the Calendar Synchronization, Please note that we do advice the Partner to re-copy the links every now and then just in case the link has changed however there has been an issue with our Synchronization which our technical team is looking into. Once the issue is resolved, all partners affected will be notified."

So hopefully it'll be be fixed soon, I have been just manually blocking the dates of booking.com reserverions in AirBnB and they get exported to Tripadvisor and Homeaway. Just have to remember to unblock cancellations!

Anonymous

I am getting airbnb reservations not showing up in my calendar. It works fine for trip advisor, so I am sure its booking.com problem. No matter how many times I hit sync, it does not show.

Now I am getting double bookings.

1
Fabjang

From 1.5.2019 I have a problem with synchronizing my calendar with other providers (AIRBNB, HOMEAWAY, TRIPADVISOR). When I copy the Booking.com calendar (export) link and paste it (import) into another application (eg AIRBNB, HOMEAWAY, TRIPADVISOR), it tells me that this is not the right link

Today (17.5.2019) Booking answered my question: "We are having trouble with sync calendar function, please try again a bit later today, if the problem is still present please contact us and we will gladly help you."

I blocked all calendars (AIRBNB, HOMEAWAY, TRIPADVISOR, AGODA,...) because it came to the overbookings

.Do you still have this problem with calendar export?

1
Eitanamenachem

My Airbnb calendar is not syncing at all with booking.com. I've removed and re added Airbnb calendar several times I've already had one double booking on a last minute reservation.

1
Pcrowley

Yes the error is still there with no further communication from booking.com

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Jessica Page

3 months later and our calendars are stll having problems. AirBnB seems to get info from Booking.com fine but Trip Advisor is saying its getting errors constantly and nothing is appearing in HomeAway.

Booking.com is by far and away the biggest PITA of the 4 sites we are on.

1
Suha Yesilyurt

Same problem and causing a lot of issues at the moment! My properties are only in airbnb and booking.com. Unfortunately, I have noticed that very late!!! I got a reservation via Airbnb on December 2018 for the date of December 2019, so almost year ago... Then I got another reservation via booking.com April 2019 for the date of December 2019. There is 4 months between two new reservations and the calendar did not sync. When I called booking.com, this was the answer " You lost your connection in some point and did not refresh your calendar" What an earth! When I asked that how I could know if the booking.com lost the connection and the answer was "You should check the calendar settings time by time". 

The extra information I got is that the booking.com calendar sync itself every 8 hours. 

This is unacceptable from such a big company. The technical problems can occur, that I understand but we should get the notification to handle our cases manually. At least we should have opportunity to avoid over bookings. 

1
Le Parc aux Or…

Had the same problem: Booking not updating its calendar with my external calendars. Trying to remove the previous sync to recreate them properly in Booking.com: I now have 3 'calendars', often named 'unknow' in Booking and I can't just delete them to recreate them. Help desk not really helping at all: 'just remove your external calendars and wait for 24 hours': I did it, blocked any new reservation in Booking. All other OTA now can't sync with my calendars (since I deleted it for Booking.com)...

1
Le Parc aux Or…

I understand that Booking cannot sync every 1/2 hour, but before any customer books a room, Booking shall first do a sync to ensure the room is really available. This is an easy task. Not doing this is in my sense a real and major bug, leading to double reservations. And because of this bug on Booking.com's side, we are considered responsible for these overbooking...

1
Golden Hills F…

I was told yesterday by booking.com that ical are responsible for calendar sync, not them and it should happen every 8 hours. That is not enough and basically makes it too dangerous to be 'instant book' with more than one site - ie only Booking.com. I'm sure thats how they prefer it!

1
David Mackay

I'm have trouble AGAIN. I noticed that not only was Booking not syncing with HomeAway but ALL the Booking bookings were removed from the HomeAway calendar. That could have been very bad. I just blocked all empty spaces on HomeAway as quick as possible then went back the next day and had unblock and then re-block with just the actual bookings. Very time consuming.

My calendars between Booking, Airbnb & TripAdvisor sync ok, it is only with HomeAway and seems to be mostly exporting to HomeAway that is the issue. This is the 2nd time this has happened. It is still not fixed yet, a few days later.. The sync panel on Booking just continually shows 'Activating' and if I try to remove HomeAway it just seems to create a duplicate instead so I get 2  'Activating' HomeAway statuses. I just have to remember to manually block HomeAway as Booking bookings come in.

1
Casa Camurupim

I have also problems with synchronisation between Booking & AirBnB and between Booking & BedBooking (the channelmanager we use).

Because the synchronisation from BedBooking to Booking took ages, I thought it was not working, so I also switched on the import from AirBnB (to Booking). This caused a total mess in my Booking calendar. So I switched off the synchronisation between Booking and AirBnB again. This made it worse: all our current AirBnB reservations were deleted in our Booking calendar. I found out the next morning because I received double bookings......

I still have to solve this double bookings, probably gonna cost us a lot of money again. How is possible that switching off a synchronisation can cause a lot of deletes in our calendar. I find this unacceptable.

 

1
Malinka 207

Just found this thread. I have spent two days trying to get my Booking calendar to sync with Google, TripAdvisor and AirBnB. They all sync with each other perfectly, but no luck with Booking, despite the green 'OK' symbol. I now seem to have a whole list of duplicate calendars that say either 'Activating' or 'Import needed' that I would like to get rid of, but no delete option. As in a previous comment, there is a 'Remove' option next to the 'OK' calendars (which actually aren't OK!), but all that seems to do is convert the calendar status to 'Import needed'. Oh, and the 'Get to know the status' help box to the right of the calendars does not relate to the actual status of the calendars!

Any help or suggestions would be greatly appreciated. I have more trouble with Booking than any of the other platforms I'm on put together. Their 'partner' customer service is absolutely rubbish. The only way to get anything sorted is to contact ***, who is their SVP Commercial Operations. ***

1
Penzion U Bara…

I see exactly similar behaviour. Managing iCal calendars is impossible for me. I just waist my time managing the overbookings and trying to get rooms in sync :(

1
mazey killingbeck

Hi, I am having a double booking issue. bookings.com is not recognising all of my bookings on Airbnb. In panick mode now as the busy season is approaching. Can anyone help? Or know how i can get bookings.com on the phone? Tia

7
Isle of Wight …

I often post about the broken Booking.com calendar sync. Booking.com flatly refuse to acknowledge the problem.

Please do keep reporting every problem to Booking.com - one day, they might actually take notice and do something to fix it ......

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Penzion U Bara…

You are right, I do complain often, hoping Booking.com will fix iCal sync one day. Their support suggests to remove and reconnect calendars but it does't work now!!! This is causing serious troubles, double bookings and waste of our time. Booking.com ultimate answer to this situation is : "Buy a channel manager". This is not an option for the property having 6 rooms :( 

2
Aunt Jane's Two

Same problem here: airbnb, trip advisor, priceline, all sync fine.  But booking.com randomly misses dates which are usually only discovered by painful double bookings.  Just went through calendars for six properties and found random errors on each.  Have tried deleting the "missing" event in the master calendar, syncing; re-entering the event, re-synching; event still will not show up on the booking.com calendar.  We have to manually block out availability for those dates.  Their ultimate suggestion? "Hire a channel manager" to manually enter dates into booking.com's broken system, if you don't want to do it yourself.  What a joke.  Telling PAYING CUSTOMERS they should hire a third party to deal with your own broken system is not solving the problem nor is it a winning business model.  Those commenting above are not alone; in fact our business has called about this problem multiple times before we even bothered to comment on this thread.  

Since there is nothing else we can do about booking.com's failure to implement a competent solution for its syncing problem other than manually blocking dates on its site that were booked elsewhere, maybe we'll just jack up our rates on booking.com to make up for all the wasted time we'll spend.  Not to mention constantly re-entering our username  and password (other sites keep the administrator logged in until a certain period of inactivity, not requiring sign-in on EVERY SINGLE PAGE!).  

But this may not be a problem for all that much longer as booking.com's influence is obviously shrinking along with its once superior customer service.  One out of five supposed "bookings" through them in the past eight weeks has been cancelled, either by the guest or by booking.com for "suspicious behavior", or has been a bad card, or worst of all, a no-show with no payment.  Tellingly, we currently get three times as many reservations from airbnb alone, with a near-zero non-payment record.

We once felt that booking.com was the best of the OTA's, but the site's implementation and technology is obviously not keeping up with the times, or its competition.  

Perhaps when the current management goes bankrupt and airbnb buys them out they will fix the sync problem . . . .

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Aunt Jane's Two

Thanks for the explanation, but our repeatable sync problems occur even with manual sync requests - certain random dates just will not sync.  Also, Airbnb, Trip Advisor, VRBO have all got this right without need for a CM service.  If the sync is failing "by design" then booking.com has a real and serious problem that no other OTA seems to have.  Server load and performance problems can be resolved by escalation of resources, which should be their own responsibility.  Foisting the problem instead onto their paying customers because they don't want to pay for appropriate server resources is unacceptable.  

11
BrookAve

 

hmm thats interesting , you are actually being billed by the number of bookings, never see any CM provider do that, 

 

all the ones I have reviewed are a membership, and in somecases tiered based on number of rooms.

 

a quick google for free channel manager and theres plenty to review to see what fits your model or size.

 

 

10 Best Channel Management Software 2021 (Free & Paid) | SoftwareWorld

some even are only 15-20usd a month with enough features to cover the basics needed.

syncbnb.com

 

1
Jessica Page

We've just had yet another booking that should not have been possible all because booking.com can't get their act together and sync properly so it is with great joy we are de-listing from their service. Of the 4 we use (airbnb, trip advisor and VBRO being the others) they are the only one that causes us grief and do not in any way bring enough business to warrant continual faffing around with and certainly not enough to warrant paying out £50 a month to some other company for a channel manager that we otherwise have literally no need for.

So with that we bid you adieu and good luck.

1
Jessica Page

To top this one off, we've just had an invoice from Booking.com for £70 to cover the guest being moved to a new property. The chap on the phone claimed there is no such issue with the calendar syncs. SOOOOOOO pleased to not have to deal with this nonsense as soon as our last 3 bookings are complete.

Roll on TripAdvisor, Airbnb and VRBO.