Can non technical Guests use phone to contact Booking to leave a Stay Rating?
Today I remembered I had an Irish guest , not quite elderly but did ring me ahead of arrival to confirm some info as he was not tech savy and did not even own a smart phone.
He left happy more than 7 days ago, so I can only contact him directly by phone or SMS to remind him to leave a Rating .
It just got me thinking about how this type of guest who rarely uses technology or online would need assistance in order to complete the lifecycle of a booking. i.e. leaving a rating with or without feedback comments. Does this option exist if I direct the guest to call the irish BdC Customer Support line ?