Cancel the guest's reservation failed
I had a guest's reservation from January 2020 for the dates 10-13th February 2020. And on the date 03rd Feb, I selected the cancel option for this guest because I have been worried about Coronavirus, and also I closed a full February. However, the Mode of Pulse app from booking.com only has shown pending, finally, the guest arrived on my property to do check-in, I told him that my property has closed and let him see the pulse showing has been pending on cancel that I did more than a week, he finally realized and accepted to stay at his friend's house around here, I did not get any money from him but I have checked the status from booking.com that it seemly recognized the guest who did check-in successfully. Any help to let booking.com understand, thanks.
Another thing, is I want to pay the commission for booking, but I am finding the method of doing it. Anyone in Ho Chi Minh city knows it, let share with me. I would prefer to pay via Visa card of HSBC.
Thanks in advance
TRAN HOANG TIN