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Dear all, how do I cancel a booking? I can't find anything with reference to that on pulse. My apartment is being used by my family and I forgot to update the calendar.



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Don Burns 2 years ago

According to the Booking,com website, you cannot cancel a reservation already made by the paying guest.


My suggestion is to send a Booking,com e-mail message to the guest and ask them to cancel their reservation themselves.  Politely explain the circumstances and maybe they will comply.