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cancelation of a guest

hi there. i have a problem. i just upload the house in the site. and a reservation came as fast as possible. my problem is that i put some to rent the house that i will renovate the house. so i cant put guest that day. the thing is that i booked those days to some people so i have to cancel it because we will renovate the house. i havent put a credit card so i havent take any money. i have send many messages to booking but they dont repley. they repley once with a phone call but i didnt catch the phone so theu hang up. send more messages but they dont replay.. i send a message to the guest and neither them reiply. please helppp


11
BrookAve

 

Hi Paul Palimeris

 

The best thing to do in that situation is actually use the message guest feature and state the unavailability.

And that you will start the cancelation process and they will receive an email to click on anaction to complete the process and that you patiently await  them to do so.

Also mention , if they provide alternative dates you will happily check for them.

 

Usually I find this works very well and no penalty to you.

 

Of course if the guest decides to ring BdC instead and complain then they might insist you pay for them to be reassigned to another host, should their cost be higher.

 

 

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.