We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

cancellation

Dear Booking

We (Bohinj Barn) received a booking by *** (NL) on 30 January. Ref nr ***. Later the booking was cancelled. But I believe that this was due to miscommunication. Anyway I tried to contact her through the booking site but apparently that message could not reach Ms ***. I now kindly ask to provide me her e-mail address, or her phone number so that we can sort things out about her booking from 9-12 July.

Many thanks

*** (***@***, phone + ***)

2 Replies
11 Views

10
M Adamopoulou

Dear Partner since this is only a Partner Community you have to resend your message request through your Extranet inbox directly to BDC.

Wish you well.

+1
5 months ago
10
BrookAve

 

Hi Ed de Mulder

Welcome to the PARTNER COMMUNITY. Here you are only addressing partners , volunteers and BdC community Team.

 

The BdC Support nor Finance Team will never see this.


 

Please refrain from posting booking details as per the Community Guidelines

You can of course talk about a booking just do not post full names, numbers ,email, phone numbers etc.

 


I see you partner profile is missing the listing link please take the time to add it.

How & Why Add your Listing to your Partner Community Profile

 


Topic : Contacting a guest more than 7 days after checkout

 

Hi so the primary issue here is it is more than 7 days since the booking was made and also more than 7 days post cancellation.

 

In this case you will not be able to do anything, as the  booking is now voided.

 

You can confirm this in your reservation list and also look at July and you will find it is officially marked cancelled. If this is indeed the case there is no further action, normally .....

 

Its entirely up to them to decide to rebook.

There is no such thing as chasing a guest who has cancelled even if you think it was in error. 


 

If you really still want to just message the reservation number  Extranet with a note to ask , was this actually cancelled by the guest or was it a system error?

Suggest they contact the guest if they still have that info on file.

 

But after that point I would not expect anything to change.

 


Kind Regards.

 

Contact BdC- Location of Partner Only Phone number and Message methods

+1
5 months ago