Cancelled Booking ***
We had a cancelled booking (***), from a guest, 6 days before his arrival.
However, we have a cancellation polity, that for cancellations made 14 days before check in, we charge 30% of the total value, and after the 14 days, we charge the total amount.
For some reason, the cancellation report we had from you says that we do not have any value to receive, wich is not as agreed and settled by us.
Waiting for your reply, so that we can solve the situation.