Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Cancelled bookings

Can someone explain why as members of Booking.Com, why we do not receive the explanations given by guests to Booking.Com          when they choose to cancel their booking? 






As far as I know its never been a thing, but BdC advisor should ring you if the request is blocked by restirctions.


If not blocked by such, then it mean your policies are setup so that they can .




If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Maggie Lamont

Thanks for your reply BrookAve,  

Will give it a try 

Regards Maggie