I joined Booking.com August 2018 and had had only 2 customers when I maed the decision not to continue with this service. I added Booking.com as a secondary service to attract more clients. Well, I am not satisfied with its logistics. For example, I had many reservations and cancellations on same on the same day. I have had weekends lost because clients did not show up. When I actually spoke with a Booking.com representative (I wished I remembered how to do that) about the cancellation policy, they told me that I have to deal with the client directly. Someone who I don't even know!
Needless, to say, I wanted to cancel my account. Now, almost a year later, I am still getting customers arriving at my rental with Confirmations through Booking.com. I've sent an email message to Booking.com and have received no response. It is very frustrating not to be able to close an account and have to explain to frustrated clients, no fault of their own, that their reservations are not valid.