We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Cancelling guest reservations?

Due to the ongoing Covid-19 issues and delays in obtaining a tourist Licence, I wish to cancel guest bookings that were made before I locked down further dates for bookings.  Is there an English speaking phone number (from Spain) I can contact or how can I cancel these bookings?

2 Replies


You cannot Cancel bookings yourself.  Message the guests and explain and ask them to Cancel.  Suggest doing some research first and finding some alternatives for them, that way they are more likely to do this.  If you go to booking.com and ask them to relocate guests you will be charged a fee.

6 months ago


Hi David Farr


There are two options as its due to coiv19.

  1. Message the guest you will be cancelling and refunding due to covi19.
    1. Send them the notice of the intent.
    2. Now click on the Request Cancel under the reservation detail page.
    3. Now choose option 2. and submit.
    4. This will send them a second email to confirm
    5. If you charged a VCC, refund it.
    6. If you charged them directly , refund it  
  2. Ring the general UK phone number in Contact us , or via the Customer Service uk number on the booking.com uk region site.


Note this is not a relocation. As per the terms of the current situation you have the right to cancel under this FM/FC situation.  

Kind Regards

6 months ago