Information regarding the Coronavirus

Information for guests: Click here  ||  Information for partners: Click here 

1

Cancelling guest reservations?

Due to the ongoing Covid-19 issues and delays in obtaining a tourist Licence, I wish to cancel guest bookings that were made before I locked down further dates for bookings.  Is there an English speaking phone number (from Spain) I can contact or how can I cancel these bookings?

2 Replies
24 Views

7
Sharonpowney

You cannot Cancel bookings yourself.  Message the guests and explain and ask them to Cancel.  Suggest doing some research first and finding some alternatives for them, that way they are more likely to do this.  If you go to booking.com and ask them to relocate guests you will be charged a fee.

18 days ago
9
BrookAve

 

Hi David Farr

 

There are two options as its due to coiv19.

  1. Message the guest you will be cancelling and refunding due to covi19.
    1. Send them the notice of the intent.
    2. Now click on the Request Cancel under the reservation detail page.
    3. Now choose option 2. and submit.
    4. This will send them a second email to confirm
    5. If you charged a VCC, refund it.
    6. If you charged them directly , refund it  
  2. Ring the general UK phone number in Contact us , or via the Customer Service uk number on the booking.com uk region site.

 

Note this is not a relocation. As per the terms of the current situation you have the right to cancel under this FM/FC situation.  

Kind Regards

17 days ago