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Checking problem about customer

Dear Partner

We would like to inform about the customer name J***( booking ID ****),

Our government inform the area hotel that hotel have to check customer has covid-19 test document or other related or not. Government  say not accept stay without these document when customer check in.

Then these customer didn't have document so we can not accept to stay .

book from 14th May, but they don't come on 14th 

and they come the 15th May


thank you

best regards




Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox