Client's email alias still doesn't work
Can someone explain me how can such company fighting to resolve such easy problem more than week and still it's not fixed.
booking.com are giving us guest's emails like this: *****@guest.booking.com
of course it's just alias forwarding to their real email address to let them control over it. I have spoken with support a week ago, that it doesn't work, 2days ago i again asked what's up, only excuses...
of course that next and next client was pissed off waiting at property for key, because had no information from us.
We have to put manually our instructions, because forwarding doesn't work. I also had to code SMS to coming clients asking if they got instructions over email because booking.com sucks, is this normal?
they might focus on important technical issues in priority, it's so anoying this, i'm wondering how many owners are affected by that amateur failure 🤦