We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




What is going on with your booking program. We have received a booking through you and now there will be another booking for the SAME dates. How do I explain to the customer that you have made another mistake. There are almost no bookings this year and it is already the second time in the short term. The customer has also canceled his booking. Doing well. Apply for some government support.

1 Replies


You have posted this on the partner forum so we are unable to help in this situation.  Email the booking.com help team using the Inbox icon on Extranet.

6 months ago