complaints procedure

How do you contact booking.com to file a complaint against them? I feel it is like going round in circles trying to speak to someone.

Marion Atkinson

I did that and got to the dispute bit I wrote out a lengthy explanation of the complaint to then be emailed to say that email inbox isn't monitored :(


then use the link I provided above to find how to message support and select the relevant topic/category.

M Adamopoulou

Hi Marion, welcome to the Partner Community.

Maybe you should call your local booking.com office and report your complaint.

Wish you all the best.