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Contact

I am sick to death of trying to get answers from booking about 4 very serious errors they have made. 3 were overbookings which I have had to deal with, to my embarrassment & the guests dissappointment. The most recent was them accepting a booking for 5 people when it clearly states that my apartment only has 2 beds & therefore only suitable for 3. I have been sending messages via extranet (7 or 8 ) since Saturday 11th July when this first happened & the only reply I have had is that they will pass my concerns to the relevant department - a bit like the old favourite "the cheque's in the post"! As I've stated to them on numorous occasions, I cannot phone them as I am extremely hard of hearing. Anyone any ideas?

 


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Jayne Simpson

Thank you for responding but you obviously don't understand my situation or my anger that I have had no response from booking.com. Regarding phone calls - I am living in North Macedonia but am British & I don't know anyone who's command of the English language is sufficient to conduct a phone call on my behalf & they would have to be familiar with the extranet pages.

I can assure you that I DID NOT cause the overbooking, it is a serious error on their part & after 4 days now, they have not responded. They were also at fault in accepting the booking for 5 people instead of 3 - messages about this have also been ignored.

I have been listed with Airbnb for the same length of time & have never had a problem, indeed, when I had quite a few queries in the beginning, the longest I waited for an answer was 4 hours!

I find the attitude & behaviour of Booking.com completely indefencible & their use of the word "partner" a gross misuse of the English language!

Thanks anyway,

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4 months ago
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Jayne Simpson

Can you tell me why they've just done it again - I have one apartment & it has been booked by Booking.com since May for a 7 night stay from 24th July, it is filled in on my calendar correctly & they have just accepted a booking for 31st July to 3rd August! I give up, I think I'm just going to cancel everything & terminate my association with these awful people. 

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4 months ago
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Jayne Simpson

I know you're trying to help but I have no idea what you mean by "a third party channel manager" or an "incorrect room inventory setting for room type"!

I also don't know what an agent service that you refer to is & I know there is a device you can get for mobile phones but it costs over £500 & is way beyond my means.

This was supposed to be a way of supplementing my pension in a reasonably trouble free way but it's turned into an excellent way of raising my blood pressure instead. 

I have just gone over my sent messages again & there have been 8 & the first one was sent on 10th July not 11th, so it is now well over 4 days they have been ignoring me in spite of the fact that when the first message was sent, the receipt said it would be replied to within 1 day.

Thanks

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4 months ago
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Jayne Simpson

P.S. There is no local number to phone & I suspect that any phone call to the number given would be protracted & expensive.

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4 months ago
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Jayne Simpson

From the phraseology you have used, it looks as if you work for Booking.com & if so, why don't you just get the relevant department to contact me?

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4 months ago
Anonymous

Hello Jayne Simpson! Welcome to the Partner Community. The best way to avoid a room being booked by more than one guest for the same date is to keep an eye on your rates and availability. 

You can check all your room rates — as well open, closed, and sold-out dates — by opening the ‘Rates & Availability’ tab in the extranet.

If you receive a booking via another website or OTA, make sure you close or adjust your availability on Booking.com. If you work with many other platforms and OTAs, a channel manager may offer an effective way of managing your rates. Here is a bunch of articles about the Channel Manager: https://partner.booking.com/en-gb/help/channel-manager

 

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4 months ago
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Malinka 207

I have nothing but trouble with the partner support team. Despite what BrookAve says, it's not all algorithm driven and they do make many mistakes, or if it is, the algorithm is faulty. For example, they were charging guests (wrongly and at the wrong price) for historical extra charges which appeared on my listing last season, but are no longer there. There have been many other errors.

If you get no luck, you need to contact a member of their senior management team. Join this Facebook group and DM me - I will send you email addresses

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4 months ago
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Malinka 207

There's blunt and there's downright rude. You're in the latter. The original post was about how bad BDC's partner support team can be. My post supports that view and is relevant. With reference to my comment about algorithms, your incomprehensible post talks about technical issues, not person issues. So unless you were referring to a gas-fired boiler, you must be talking about an algorithm. Plus, you were wrong to say they don't make mistakes because it's technically driven. They do make mistakes, frequently. Oh, and it's 'you're' not 'your'

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4 months ago
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Jayne Simpson

Hi Malinka, sorry you've had problems but, selfishly, glad that I'm not the only one! There are clearly problems with the Extranet, I have now sent 10 messages to them & it appears that they have only received 2 in spite of the fact that all 10 messages are showing as sent in my inbox! Yesterday I received a direct email from them & it has taken me nearly 2 hours to work through it and reply to them - they have promised to refer the matter to somebody of senior rank - I wait in hope!

Cheers, Jayne

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4 months ago