I am sick to death of trying to get answers from booking about 4 very serious errors they have made. 3 were overbookings which I have had to deal with, to my embarrassment & the guests dissappointment. The most recent was them accepting a booking for 5 people when it clearly states that my apartment only has 2 beds & therefore only suitable for 3. I have been sending messages via extranet (7 or 8 ) since Saturday 11th July when this first happened & the only reply I have had is that they will pass my concerns to the relevant department - a bit like the old favourite "the cheque's in the post"! As I've stated to them on numorous occasions, I cannot phone them as I am extremely hard of hearing. Anyone any ideas?