Covid cancellation booking.com still taking commission

I have just checked when cancelling a guests booking for 2 weeks time and booking.com still appear to be charging me, can anyone help or tell me how i can contact booking.com

Dene Guest House

Go to Booking.com extranet, look for the telephone numbers to the support and speak with the customer service. This forum here is just for hoteliers to connect and moan :D 

Alternatively, choose the message system, and raise the issue with the finance team. 

But I would try to speak to a human first. 

Keep us updated!



The Coach Hous…

Thanks for your help, i have called and its so difficult to get to speak to a human !!! xx