Credit control department

Has anyone else had huge issues with both responsiveness, professionalism and accountability from the credit control department?

I have been trying to get in touch with them since the 5th of January has sent over 35 emails and have only received identical boilerplate emails. To add injury to insult due to the fact that they are actually not reading any of our emails we have been penalized by being excluded from site.

I honestly don't know what to say or do. This is the worst experience dealing with a company I have ever encountered. 




As with many companies during this time service desks are suffering with staff having to work from home , reduced hours in some cases., and back logs of requests.



As long as you have at least sent a message as per below, it gets logged, someone will eventuially get back to you.




Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.


For when its urgent never post here go straight to phone method ,as per below.


 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox



Kind Regards


I have sent them more than 20 emails. Over a period of 2 months. What does eventually mean? Does one have to hope for a response? What customer service department has a response time of more than 60 days before responding??? 

Sari Leinonen

Its reaļly frustrating... i feel angry already. I haven't got any payments from  January and February. I have got message about banking details and there has not been any changes from my bank. I have send them banking details in 5 different messages. 

I have send 7 messages to booking and financial department and I got zero answers and I dont receive any payments. No one seems to take care of matter or bother to answer my messages. I have called 2 times and got answers that they can see that my messages has been read. BUT no one answered for more than 3 weeks and they just hold my payments. Last payment from February is now also 3 weeks late.

And they want me to pay commision.... for what I wonder if important details aren't taken care of.

rachel Lu

Have you got your payment from booking.com?  I have the same issue by asking booking.com handles the payment. 

Pension Bergseeblick

Can I just ask did you get sorted?

I am having major problems at the moment, booking.com handles your payments had a technical issue and they have  given me vcc to book despite me not having a credit card terminal.  Therefore I cannot get my money and the incompetent finance department cannot seem to find a solution.

I am fed up, broke (they owe me nearly 13,000 euro which for a small B&B is horrific) and I have looked after all of our "mutual" guests at my own cost and am continuing to do so.

I am getting nowhere, after nearly 8 weeks of almost daily phone calls with my account manager I am still no further on.   They have told me that I will just have to get a card terminal which takes customer not present transactions so that I can charge the cards.  OK?  So I need to resolve their problem - no.

Fed up, had enough and looking for solutions.  

also looking for anyone who has same problem, can share solicitor costs or go together to media.


Chalet Marron

Hello . Do you think you would be able to share my experience with the team as well. I too am waiting for a payment from Guest that checked out 10.02.21. I have been referred back to the extranet to tell me what I already know, and then when I tried again with more specific details I received a reply that it was paid and to check my bank .  I have sent screen shots to show that 1 of the 2 reservations has not been paid.  It bad enough that Booking.com make the mistake , let alone not trying to rectify it. Very frustrating and wastes a lot of time.

Sergei - Commu…

Hi, Chalet Marron! I see you are already in communication with our support. It may take some time, but please continue to provide them with all the necessary details. If there is still no progress, please post another comment here.