A customer cancelation
We were trying to block dates for the holidays and your website wouldn't allow a log in without a verification, which would not come through to the phone or email.
We had a huge issue in England due to covid with the Government cancelling Christmas at the last minute, we have elderly parents and had to go and sort them out so didn't have time to block the dates waiting to call customer services which is also very hard to call as they keep asking for a confirmation number. Booking.com make the whole process so difficult for someone new to the site such as ourselves. I managed to get hold of customer support and they said that they would rehouse them without mentioning a cost to us. I managed to reach them within 1 and half hours after the booking, customer was not left stranded!
This is not how a company should treat it's partners when there are other circumstances happening in the world. We have been with VRBO and they are very good at looking after their partners as well as trip advisor, we have great ratings with both and are on their preferred partners program.