Damage to the property!!!
Hi ! i am looking for some ideas ,suggestions,tips! We run small self catering business and trying to keep the price affordable for people but when it comes to damage to the property it is not really good to us especially when it comes to replacing whole bedside table . Recently hosted a couple , they stayed for two weeks and after they left i have discover few unpleasant surprises. Sever damage to bedside table knife cuts on kitchen work top,burned table cloth and few broken glasses. Very upsetting because it is newly refurbished apartment. Having a house rules seems like they never bothered about it at all. Was thinking to increase the price,first it will eliminate people who want to enjoy luxury holiday at the budget price and in case any damages occur anyway at list it will pay for replacement. How do you deal with staff like this?