We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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damages in the property

hi, is there anyone who can help about damages i had by a guests renting my property? booking seems not to cover any kind of damages and those guests are threatening me by saying they will leave a vary bad feedback. Of course i can prove the damages with pics..how can i do?

thank you cinzia

1 Replies
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10
BrookAve

 

Hi chiesa cinzia

Sorry to hear of the drama you are having.

 

Yes there is already a feature on Extranet for dealing with this.

You can provide the photos and even better is if they made the threat in writing , such as SMS, email etc, screen shot and attach it also.

 

Open their reservation details and on right pane , click Report Guest, from the drop down options select relevent and enter the details and attachments.

 

Once you have everything you mentioned BdC will remove the false feedback , so long as you have the evidence to back it up.

 

How do I handle property damage by guests?

 

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+1
6 months ago