damages in the property

hi, is there anyone who can help about damages i had by a guests renting my property? booking seems not to cover any kind of damages and those guests are threatening me by saying they will leave a vary bad feedback. Of course i can prove the damages with pics..how can i do?

thank you cinzia



Hi chiesa cinzia

Sorry to hear of the drama you are having.


Yes there is already a feature on Extranet for dealing with this.

You can provide the photos and even better is if they made the threat in writing , such as SMS, email etc, screen shot and attach it also.


Open their reservation details and on right pane , click Report Guest, from the drop down options select relevent and enter the details and attachments.


Once you have everything you mentioned BdC will remove the false feedback , so long as you have the evidence to back it up.


How do I handle property damage by guests?


Would love to see you property listing, but it is missing from your partner profile, please take a moment to add it.

How & Why Add your Listing to your Partner Community Profile