1

damages in the property

hi, is there anyone who can help about damages i had by a guests renting my property? booking seems not to cover any kind of damages and those guests are threatening me by saying they will leave a vary bad feedback. Of course i can prove the damages with pics..how can i do?

thank you cinzia


11
BrookAve

 

Hi chiesa cinzia

Sorry to hear of the drama you are having.

 

Yes there is already a feature on Extranet for dealing with this.

You can provide the photos and even better is if they made the threat in writing , such as SMS, email etc, screen shot and attach it also.

 

Open their reservation details and on right pane , click Report Guest, from the drop down options select relevent and enter the details and attachments.

 

Once you have everything you mentioned BdC will remove the false feedback , so long as you have the evidence to back it up.

 

How do I handle property damage by guests?

 

Would love to see you property listing, but it is missing from your partner profile, please take a moment to add it.

How & Why Add your Listing to your Partner Community Profile