Desgin Request: Redo the Contact Us Page
Please change the Contact Us Page to look like this, using panes or table frames.
The current page is cluttered, vague and potential partners and registered partners are getting lost due to the lack of plain English and steps, and waffle, padding
Then add on top menu, right after Our Promise > Contact Us to make it predominant, and easy to see .
Lay them out as panes/boxes like a table of 2 columns.
How do I contact Booking.com if I am a GUEST?
The Partner Hub is NOT for supporting Booking.com Guests. Instead please visit the main Boking.com customer support website.
Public Access Options
The list of regions and country public phone numbers are here. If you are a registered partner with Full Extranet Access see below options instead.
Verified Partners with Extranet Full Access
Message or Call Partner Support
· Extranet > Inbox > booking Messages
· Click See Contact Options
· Select Topic e.g. Account
· Click Message or Call to reveal your private Partner Support number**.
**These phone lines are available to current partners of Booking.com only, which is why we share them privately.
Unregistered Partners or partial access on Extranet
If no access to the Extranet nor the Booking.com Messages Inbox area. Use the Public Access main lines list here . Can also be used by registered Partners when unable to logon to Extranet, as an alternative method.
Partner Hub – Community
The Partner Community is a dedicated space for you to reach out to other partners, ask for advice and get tips that can help grow your business.
While Partners cannot assist directly with your account related issues, they can indicate a next step to try. They can advise on their experiences, workaround, How-Tos etc.
Remember they are volunteering to help you, steer you in the right direction, and help prevent delays for important and urgent queries.
Partner Hub - Partner Help & Solutions Section
The vast majority of How-To do x,y,z on the Extranet is covered by these sections.
It is important as a New Partner to start with the Getting Started section and then move on to the others to understand your options and How -to.
This is essential, mandatory reading if you wish to be successful. “Fail to prepare , then prepare to fail’ - Benjamin Franklin.